* Key responsibilities are to manage thecompany's IT, Telecoms & Hardware
* Must have experience working with 3rd partys / vendors
About Our Client
This client provides ground maintenance across the UK.
Job Description
As Head of IT Operations, your key responsibilities are to manage the company's IT, Telecoms & Hardware. You will be required to manage specialist IT 3 rd service partners / consultants. The role involves having a strong focus on IT security, managing risk, and remaining compliant (CE/ DRP/ ISO).
Roles & Responsibilities:
* Stay up to date with innovative IT solutions and identify opportunities for improvements in business and IT operations.
* Ensure proactive measures are in place to protect against cyber threats and IT risks, maintaining an up-to-date IT risk register and implementing appropriate mitigation strategies.
* Support the creation and administration of IT Disaster Recovery (DRP) and Business Continuity Plans (BCP) to ensure operational resilience in the event of a crisis.
* Oversee the Change Management process to ensure IT system and infrastructure updates are implemented smoothly, minimizing business risk.
* Manage IT service delivery, ensuring efficient day-to-day IT operations across all locations.
* Maintain and oversee relationships with third-party IT providers and suppliers.
* Address and resolve IT-related queries and support requests from internal staff.
* Administer mobile device accounts, manage asset inventories, process invoices, and procure hardware as needed.
* Participate in relevant training and development activities to enhance skills and effectiveness.
* Ensure IT issues are resolved within agreed service levels (SLAs), with appropriate communication and escalation where necessary.
* Manage IT onboarding and offboarding processes, ensuring staff have appropriate system access and permissions.
* Administer employee mailboxes, service accounts, and access permissions.
* Oversee the procurement and management of IT equipment, including mobile devices, computers, and laptops.
* Perform any other relevant duties within the scope of the role.
The Successful Applicant
The successful candidate will need to have the following skills and background:
Education, Training, and Skills:
* Certification in IT security is essential.
* ITIL service delivery certification is desirable.
* Project Management (PM) training and certification would be advantageous.
* Formal training in managing Microsoft/Azure networks and platforms.
* Strong knowledge of Microsoft Office and M365.
* Experience with Microsoft Excel, including Pivot Tables and VBA, is beneficial.
* Experience with SAP is highly desirable.
* Ability to take initiative in investigating and resolving IT issues.
* Strong research and analytical skills to gather and interpret relevant information.
* Ability to work within project frameworks and meet tight deadlines independently.
* Meticulous attention to detail to ensure accuracy.
* Strong interpersonal skills with the ability to build and maintain positive working relationships.
* Ability to remain calm and motivated under pressure.
* Effective written and verbal communication skills.
* Experience with Office 365 user administration (e.g., adding/removing users) is beneficial but not essential.
* Proven ability to manage IT teams, contractors, and consultants.
* Strong organizational and time management skills.
Key Skills and Attributes:
* Excellent written and verbal communication skills.
* Strong ability to quickly learn and adapt to new systems.
* Proficiency in Microsoft 365 applications, including Word, Excel, SharePoint, and Teams.
* Exceptional organizational skills.
* Resilient, proactive, and entrepreneurial mindset.
Training & Development:
* Attend site and company inductions as required.
* Participate in individual and team training sessions on a regular basis.
* Engage in continuous professional development opportunities whenever possible.
What's on Offer
This Head of IT Operations role is offering up to £70,000 per annum plus benefits
A minimum of 3 days is required to be in the office
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