Join Our Team as Assistant General Manager at VervLife!
Job Title: Assistant General Manager
Reporting To: General Manager
Hours: 9:00 am - 5:30 pm Mon - Fri (there is the opportunity for some flexibility between the hours of 8.00am to 8.00pm) Some occasional weekend working.
About VervLife: At VervLife, we're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, we are dedicated to making life simpler and more fulfilling for our residents and clients.
About The Role: As Assistant General Manager you'll support the General Manager and the on-site team to ensure a vibrant community within the building. You’ll build and maintain the building’s reputation, drive revenue to meet or exceed targets, and help manage costs within budget.
Key Responsibilities:
* Support, train and motivate the on-site team
* Ensure adherence to processes and achievement of SLAs/KPIs
Community Engagement & Satisfaction:
* Deliver top-tier service to enhance member satisfaction and retention
* Help develop action plans based on customer satisfaction surveys
* Engage with local charities and encourage resident participation
* Manage the community app with events and information
Marketing & Lettings:
* Contribute to marketing strategies to maximise returns
* Meet income and leasing targets, minimising void periods
* Stay updated on local market and competitor services
* Oversee content for the members portal and social media channels
* Help with Open Houses, move ins/out, inventory creation, agent management
* Manage lettings enquiries, viewings, and follow the full lettings process
Planning & Daily Management:
* Support the General manager in the daily running of a compliant, safe and clean building
* In the General Manager’s absence cover the site and take on temporary additional responsibilities
Financial & Reporting:
* Follow the financial processes and policies of the business
* Identify opportunities for additional income and cost efficiencies
* Make sure that rent is collected on time
* Recovery of rent arrears, if necessary
Building Operations:
* Ensure efficient operations and service delivery on site
* Monitor maintenance activities and quality control
Health & Safety Compliance:
* Support the General manager in risk assessments, accident reporting, and emergency preparedness
* Make sure that H&S and statutory compliance on site is in place and followed
Qualifications & Experience:
* ARLA or IRPM qualification desirable
* Experience in residential property or hospitality sectors
* Knowledge of English statutory letting requirements
* Strong management skills and experience working to budgets and targets
Personal Requirements:
* Positive, professional and customer-focused with strong relationship-building skills
* Proactive, resilient and adaptable with excellent problem-solving abilities
* Strong communication skills and ability to influence decisions
* Ability to remain calm under pressure and manage time effectively
* Willingness to work flexible hours, including weekends and bank holidays
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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