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Community support worker

Dukinfield
Pennine Care NHS Foundation Trust
Community support worker
Posted: 4h ago
Offer description

Job overview

South Community Mental Health Team support people of working age who have moderate to severe mental health needs, who may have challenging behaviors and have associated complex needs. We cover Hyde and Glossop

Join us in delivering outstanding mental health care in the local community. In doing so you’ll be making a real difference to residents and their families within Tameside every single day, with support from the organization and your colleagues every step of the way. As part of our vibrant culture you’ll build lasting professional relationships that will take you further, whatever your career goal.


Main duties of the job

To work as part of the multidisciplinary team and provide support on both an individual and group basis to individuals experiencing mental health problems to enable them to achieve their full potential through accessing resources available within their wider communities and equipping them with the skills and confidence to enable them to manage their lives independently.

Our Community Mental Health Teams provide a safe treatment service for individuals and their families / carers in the local community.


Working for our organisation

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.


Detailed job description and main responsibilities

Main Duties and Responsibilities
 To provide support to an allocated group of service users, promote their recovery and help to maintain them in their community environment.
 To assist qualified practitioners in assessment, planning, implementing and evaluating individual care plans.
 To ensure that service users engage effectively with the agreed Care Plan and access appropriate services.
 Positively promote independent living of service users within the community
 Provide support and interventions to service users in their own homes and the wider community based upon their assessed needs.
 Assist service users to make full use of community resources.
 Support service users to become involved in social activities in line with their assessed needs and planned care.
 Support service users to establish and maintain effective interpersonal relationships.
 Provide regular and practical support for service users and their carers in managing dignity and independence.
 Provide support with activities of daily living.
 Help service users gain access to resources required to meet their needs.
 Provide information on health promotion and support physical health management.
 Help to identify early signs of relapse by monitoring the service users progress, level of functioning and mental state and to alert the appropriate staff involved in the service users care.
 Report regularly to care coordinators and keyworkers.
 To promote independence and choice.
 To maintain adequate records as required by existing procedures, entering appropriate details on the service users case notes as necessary.
 To attend and actively participate in training sessions, team/care planning review meetings and supervision as appropriate.
 To contribute to the ongoing development of the service
 To ensure that electronic care records are efficiently maintained.
 To contribute to audits as required, providing relevant data as required in line with performance monitoring targets.
 To deal appropriately with clinical incidents and complaints from patients, relatives and members of the public, via line manager, in accordance with Trust policy.
 To undertake such other duties as may be determined from time to time within the general scope of the post.


This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.


Person specification


Education/Qualifications


Essential criteria

* Good standard of general education including good numeracy and literacy skills.
* Evidence of recent further development / training.
* NVQ 3 or equivalent
* Commitment to undertake Continuing Personal Development


Experience


Essential criteria

* Experience of undertaking a supportive role.
* Experience of working with individuals with mental health needs
* Experience of working with individuals in distress


Knowledge


Essential criteria

* Understanding of mental health issues and how these impact on individuals.
* Understanding of confidentiality and data protection issues.


Desirable criteria

* Awareness of local services.
* Knowledge of benefits / employment systems.
* An understanding of the mental health system.


Skills and abilities


Essential criteria

* Ability to listen effectively
* Good written and verbal communication skills
* Ability to empathise with service users
* Ability to implement care plans for individuals with the support of others as appropriate.
* Ability to create innovative solutions to help empower service users.
* Ability to work unsupervised in a range of settings.
* Ability to form positive therapeutic relationships with service users and carers.
* Willingness to make a positive contribution to improving the quality of life for people with mental health problems.
* Ability to acknowledge diversity and promote anti-discriminatory practice / equal opportunities.
* Ability to provide practical support with daily living activities.
* An ability to act calmly in emergencies and to respond in a professional manner to stressful and challenging behaviour.
* Basic IT Skills
* Ability to work flexibly and to prioritise workload
* Ability to work as part of a team

📝 Application support - We also offer virtual application support sessions each month, where you will learn some hints and tips to support you in completing your application form. To secure your place, and to find out more visit the on our website.

🌍 Sponsorship Information - We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship. You can review the list of eligible role and requirements on the

📬 After You Apply - Once your application is submitted, you’ll receive updates via email. Shortlisting is based on how well you meet the criteria outlined in the person specification. Only shortlisted candidates will be invited to interview, and invitations will be sent by email.

✅ If You're Offered the Role - If successful, the hiring manager will contact you directly with a verbal offer. They will then notify the Recruitment Team and submit the necessary paperwork. You’ll receive a formal conditional offer via email

🔍 Pre-Employment Checks - To confirm your suitability for the role, we will carry out pre-employment checks in line with. These include:

* Identity verification
* Right to work check
* Disclosure and barring service (DBS)/Criminal record check (dependent on role)
* Professional registration and/or qualification check
* Occupational health assessment
* Employment history and reference validation

All applicants external to Pennine Care NHS Foundation Trust will be required to provide their to cover the most recent three years employment. This information will used to validate employment history and references.

If you require sponsorship, we will assess your eligibility based on current If the role is not eligible and you cannot demonstrate your right to work, your conditional offer may be withdrawn.

🚀 Once Checks Are Complete -

The Recruitment Team will coordinate with you and the hiring manager to confirm a start date. You’ll be booked onto a Trust Welcome Session and receive your Pennine Care NHS Terms and Conditions.

📣 Additional Information -

We are committed to equality, diversity, and inclusion (EDI), and we strive to ensure our workforce reflects the communities we serve. We actively encourage applications from individuals of diverse backgrounds to help us grow, innovate, and improve.

If you wish to be considered under the Disability Confident Scheme, you will be guaranteed an interview if you meet the essential criteria for the role.

If you need reasonable adjustments during the recruitment process, please contact us on 0161 716 3181 as early as possible so we can support you.

Please note:

* We do not accept unsolicited contact from recruitment agencies. Hiring managers should not be contacted directly.
* We may close vacancies early if we receive a high volume of applications. To ensure your application is considered, please apply as soon as possible.

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