Customer service executive

Join Our Team at Smurfit Westrock! Are you searching for a workplace that values you and your growth? At Smurfit Westrock we’re committed to sustainability, employee well‑being, and personal development. We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well‑being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

Customer Service Executive

What You’ll Do

• Manage customer orders, delivery expectations & SLAs
• Balance stock, production and transport planning
• Build strong relationships and own key customer accounts
• Resolve issues, complaints and queries quickly and effectively
• Spot opportunities to improve processes and ways of working

What You’ll Bring

• Strong communication and relationship management skills
• A proactive, can‑do mindset with confidence to challenge
• Ability to prioritise, stay organised and work under pressure
• Experience managing customer expectations and delivering results
• Good IT skills (Excel and systems)

Why this role?

You’ll be at the heart of the operation — keeping customers satisfied, orders flowing and the business moving.

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family‑friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job.