Job Description
Join our team at Presthaven Beach resort which sits on a scenic stretch of North Wales' Irish Sea coastline.Shore Road, Gronant, Prestatyn North Wales LL19 9TT GBRJob DetailsPosition: Lettings Administrator Type: Full- Time / Seasonal Salary: £12.71 per hourJoin our One Great Team here at Haven as a Lettings Administrator, where you’ll play a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners. We’re seeking an organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service. Key Responsibilities - Support the delivery of our Letting Owner promises through effective availability management, owner on-boarding, and consistent communication. - Build and maintain strong relationships with Letting Owners, confidently addressing concerns, resolving problems, and acting on feedback with empathy and understanding. - Collaborate with the park’s Experience Team to share updates on sales and service KPIs, ensuring alignment on goals. - Monitor Owner feedback and insights from advocacy scores, surveys, and dashboards to create and support action plans for improvement. - Influence Park leadership, including the General Manager and Heads of Department, to address opportunities for enhancing the Letting Owner experience. ...