Carrier Livingston, Scotland, United Kingdom
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Carrier Livingston, Scotland, United Kingdom
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Overview
Role: Customer Service Centre Agent
Location: Livingston
Contract type: Perm, full time
Responsibilities
* Generating and processing hire and sales quotations efficiently.
* Handling enquiries from new and existing clients, ensuring accurate account and equipment information.
* Maintaining regular communication to ensure customer satisfaction and identify further sales opportunities.
* Processing sales/hire orders, coordinating equipment availability, and organizing transport to meet customer timelines.
* Handling exchanges, off-hires, losses, and damages, following company policies and timelines.
* Identifying new business opportunities, generating leads, and booking appointments for the sales team.
* Managing and resolving invoice queries, processing suspensions, and running pre-invoice reports.
* Opening customer/supplier accounts, completing required compliance checks, and maintaining accurate records.
Qualifications
* Previous customer service or sales support experience.
* Proactive approach focused on customers.
* Very good administrative skills and attention to detail.
* Strong communicative skills.
* Very good command of MS Office.
* Strong time management skills and ability to work with deadlines.
What We Offer
* Base salary + 15% bonus
* Generous pension scheme
* Stable working hours from Monday to Friday (8-5pm)
* Paid sick leave
* 25 days of holidays + bank holidays
* Comprehensive onboarding training and support of line manager
* Small but supportive team
* Access to the benefits central
Our recruitment process
Initial call with our sourcing/recruitment team; Interview with the Manager
Our commitment to you
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. The values that guide us are respect, integrity, inclusion, innovation, and excellence.
Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Industries
* Wholesale Building Materials
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