Customer Success team - Oxford office - hybrid About this role The Insights Team Managers?team provides detailed analysis, insight and client service across both Consumer Panel and Electronic Point of Sale (EPOS / RMS) data within the FMCG industry. You will make a difference by leading a team of 5 - 7 Junior and Senior Analysts deliver impactful actionable insights, take the lead on strategic briefs and develop strong senior relationships with our clients so NielsenIQ can bring maximum value to the client partnership. Responsibilities Team leadership: Inspire and lead team to deliver fantastic customer service. Coach, develop and inspire team to elevate insights and drive innovative approaches to client briefs. Talent Development: Focus on creating a talent pipeline, supporting your teams development, aspirations and careers at NIQ. Use the annual Engage survey as a measure to develop your teams growth and your leadership. Support new starters in the team via the dedicated onboarding program. Performance Management: Set performance metrics for team members and conduct regular evaluations to assess progress and areas for improvement based on business objectives including insight feedback from clients. Resource Allocation: Manage project resources effectively, ensuring the team is adequately staffed and equipped to meet project demands. Forward plan on team resourcing in conjunction with the Business Unit Director Insight Generation: Deliver Strategic analysis to senior stakeholders by analysing large datasets to identify trends and consumer behaviours. Develop actionable insights and strategic recommendations based on data findings. Develop Thought Leadership strategy and projects for your team in partnership with other NIQ Stakeholders. Project Management: Oversee projects from conception to delivery, ensuring timelines and objectives are met. Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness in insight generation and Customer Service. Share learnings with other NIQ stakeholders. Client Engagement: Collaborate with clients to understand their needs and identify key client business issues. Support team translate them into analytical briefs. Attend Account reviews as required and be an escalation point for any Insight/Customer Service concerns raised by clients and work with other NIQ stakeholders to resolve. Stakeholder Management: Develop strong relationships with senior client stakeholders?-both virtually and in person- and ensuring their needs are met. Cross-Functional Collaboration: Develop strong internal relationships, manage internal stakeholders and projects to ensure the clients requirements are translated into delivering the very best NielsenIQ can offer. Best practice sharing: Help everyone to win- proactively share and exchange best practice and industry knowledge across NIQ internal teams to upskill team members. Qualifications Analytical skills and Insight generation Coaching or managerial experience evidence of delivering through others Strong knowledge of FMCG industry either agency or client-side High level of commercial savviness Extensive knowledge of NielsenIQ products and services or equivalent Strong verbal and written communication, interpersonal and presentation skills A positive and creative approach to problem solving Proactive, Can-do attitude Oversee project management of multiple insight deliverables, client and team needs This is a hybrid role. ADZN1_UKTJ