Pay, benefits and more:
You’ll be paid a salary of up to £27,500 per annum. You’ll also receive 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work-life balance. Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! Including our GXO University which provides you the opportunity to learn new skills and gain qualifications at a pace that you’re comfortable with.
What you’ll do on a typical day:
* Assisting in the compilation of weekly transport data, reporting on the control and adherence for the live plan, planned vs actual times and allocation
* Responsible for creating a working link between the planning and operational teams, supporting with key data capture and analysis
* Act as a key point of contact for stores and the customer service delivery team, providing updates on delivery issues, while also handling driver phone queries and accurately logging all calls
* Support the transport operation in strict adherence to company process and current legislation in relation to Operator Licensing and Health & Safety requirements
* Support the planning operation ensuing the feedback is given in a timely manner to ensure the relevant changes or adaptations are made to meet customer requirements and service needs in line with budget
What you need to succeed at GXO:
* Proven experience in transport or similar fast-paced environment, with a background in customer-facing roles and operational coordination
* Knowledgeable in transport systems and compliance, including tachograph regulations, working time directive, and familiarity with Microsoft Office; experience with TMS, Microlise, and Paragon is desirable
* Strong organisational and communication skills, with the ability to manage challenging conversations diplomatically and confidently over the phone
* Customer-focused and resilient, able to work under pressure while delivering excellent service and demonstrating strong numeracy and literacy