Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years of experience, it delivers value through its platform of products and services covering design, manufacture, installation, maintenance, modernisation, refurbishment, and replacement of lifts and escalators in all market segments.
Its vertical transportation solutions incorporate innovative, pragmatic and state‑of‑the‑art technologies, delivering the highest level of safety and optimising traffic management, available space and travel comfort.
Orona’s cooperative business model is committed to people. The team consists of 5,700 employees across 12 European countries, supplying complete lifts, escalators and components to over 100 countries worldwide.
In the UK, Orona provides national installation and service coverage from regional offices. Nearly 300 full‑time employees make up the UK team, bringing local market experience.
1 out of every 10 new lifts in Europe is an Orona lift
100 countries have Orona products installed
300,000 lifts worldwide with Orona technology
25,000,000 people are brought each day to their destination by Orona lifts
Number 1 in production capacity in Europe for complete lifts
1st company in the sector worldwide certified in Ecodesign - ISO 14006
Service Supervisor – SCOTEC
Glasgow
ORONA
The Role
We are currently looking for a Service Supervisor to join our busy Warrington office. The successful candidate will work alongside the Service Manager, balancing office‑based time with field activities to support the service and call‑out team.
Key Responsibilities
* All aspects of day‑to‑day management and coordination of the Service Engineers and Field Technicians
* Providing technical assistance and guidance to the Service team
* Planning engineers’ routes, including re‑routing on the MS2 app to maximise production and reduce travel times, fuel costs, etc.
* Ensuring that all planned visits are completed per calendar month
* Reviewing and influencing engineers’ productivity
* Dealing with call‑outs, reviewing troublesome lifts, coordinating resolutions with engineers and Field Technicians
* Managing isolated lifts to minimise downtime and ensure rapid resolution
* Coordinating external and internal training requirements, mentoring the team’s progression
* Undertaking maintenance audits and ensuring overall H&S compliance
* Providing customer technical support as required for improvement and repair
What We’re Looking For
* Demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience
* Engineering background (mechanical or electronics)
* Experience of managing or coordinating a team (advantageous; training will be provided)
* Clean UK driving licence (essential)
* Right to work in the UK (mandatory)
What We Offer
* Attractive Salary: Competitive pay that reflects your skills and experience
* Generous Holiday Allowance: 25 days of annual leave, increasing to 30 with service, plus 8 public holidays
* Secure Future: Pension scheme with increasing company contributions as you progress
* Peace of Mind: Life insurance to support you and your loved ones
* Health & Wellbeing: Medical Cash Back Plan for health costs, plus 24/7 GP services
* Family‑Friendly Benefits: Enhanced leave for family‑related events and emergencies
* Support When You Need It: Employee Assistance Programme offering confidential support for personal or work‑related challenges
* Eye Care: Eye care vouchers to keep your vision sharp
* Recognition for Longevity: Long‑service awards celebrating milestones
* Referral Rewards: Recruitment referral fee for helping us find top talent
* Continuous Growth: Training and development opportunities for career progression
We offer more than just a job – we offer long‑term career development within a stable and growing company. Join ORONA and be part of a company moving the world safely and efficiently every day.
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