Do you have a passion for data and analytics? Can you extract and translate data into Optimisation Points? Can you build and utilise Dashboards? Our client, a global leader in the charitable finance sector, is undergoing an exciting transformation and is seeking an experienced Customer & Operations Analyst to play a key role in delivering new systems and solutions. This is a fantastic opportunity to join an industry leader and take responsibility for driving efficiency in customer satisfaction. Key Responsibilities Operational Data Analysis : Collect, analyse, and interpret operational data to identify trends, inefficiencies, and areas for improvement. Customer Insights : Analyse customer feedback, complaints, and satisfaction surveys to identify common issues, areas for improvement, and key drivers of customer satisfaction. Process Optimisation : Work with operations teams to identify opportunities for process improvements, streamline workflows, and increase efficiency. Reporting & Dashboards : Create regular reports and dashboards to track key performance indicators (KPIs), operational metrics, and customer satisfaction. Cross-functional Collaboration : Collaborate with different departments, including customer service, marketing and product teams, to align operational strategies with customer needs and business goals. Who you’ll be This role is for you if you have experience of working with analytics for both operational performance and customer trends and insight. Our client are looking for: A detail-oriented, data-driven problem solver Passionate about improving customer experience and operational efficiency Thrives in turning numbers into narratives and insights into actions Uses an analytical mindset to uncover trends, spot inefficiencies and influence decisions with clear compelling recommendations Be proactive and have strong collaboration skills Be curious, resourceful and committed to creating value through smart analysis and thoughtful execution. Core hours are Monday-Friday, 9 am-5 pm. Our client offer hybrid working with the opportunity to spend part of your time working from home. In return for your expertise, our clients offer free on-site parking, a generous pension, private healthcare and 30 days holiday Bank Holidays.