Join to apply for the Hire Controller role at Prevent Group
2 days ago Be among the first 25 applicants
Join to apply for the Hire Controller role at Prevent Group
Get AI-powered advice on this job and more exclusive features.
About The Role
CUSTOMER SERVICES - ITS A PEOPLE THING
Are you the type of person who enjoys regularly interacting with customers, offering support with enquires and seamlessly converting them in to sales? If so this could be the role for you. Were looking for Hire Controllers with great customer service skills who thrive in a busy operational environment to join our team and help us to deliver our customer promise - to delight every customer, every time.
In the role of Hire Controller you'll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. Youll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. For the logistics element, you will be expected to organise all of the jobs for the following day, allocating them to each driver. Youll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? Youll be joining a highly successful FTSE100 company, the UKs largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team well provide you with everything you need and ensure you are equipped for success. Well talk to you about your training and personal development needs and what youd like to do to further your career and support your future aspirations.
To succeed in this role you will bring the following skill-set and behaviours:
* Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
* Previous experience in the hire or construction industry would be advantageous but not essential
* Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
* Exceptional communication skills including negotiating and influencing. Youll have the ability to engage and build relationships with both internal and external customers
* Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
* An effective team member with a highly supportive, collaborative approach
* A flexible and adaptable approach, youll enjoy a varied work day in a fast-paced operational environment where youll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
* A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
* A good level of computer literacy in MS Office packages. Youll embrace learning new IT systems and enjoy making the most of technology in your job role
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and theyre our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. Were raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. Youll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
LNKD1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Strategic Management Services
Referrals increase your chances of interviewing at Prevent Group by 2x
Get notified about new Controller jobs in London, England, United Kingdom.
London, England, United Kingdom 1 week ago
Feltham, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 hours ago
London, England, United Kingdom 1 week ago
Financial Controller and Company Secretary
London, England, United Kingdom 1 hour ago
Greater London, England, United Kingdom 1 month ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 day ago
Uxbridge, England, United Kingdom 3 weeks ago
Senior Fund Controller – Multi-Billion $$ Hedge Fund – Up to £140,000 & extremely generous bonus
London, England, United Kingdom 2 hours ago
London, England, United Kingdom 2 weeks ago
Hounslow, England, United Kingdom 2 weeks ago
Financial Controller – London Hedge Fund – Market Leading Base & Bonus
Financial Controller | Global Fashion Brand | London (Hybrid)
Greenford, England, United Kingdom 1 week ago
Financial Controller | FinTech | Series A
London Area, United Kingdom £80,000.00-£85,000.00 4 hours ago
London, England, United Kingdom 2 days ago
Greater London, England, United Kingdom 1 week ago
Slough, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr