Customer Support Representative at Manpower – Hybrid Work Available!
Are you passionate about delivering outstanding customer service? Manpower is seeking a dedicated and professional Customer Support Representative to join our team! In this role, you’ll provide top-tier support to our clients, helping resolve inquiries efficiently and positively. We currently offer a flexible hybrid work model, allowing you to work a few days remotely from home each week – giving you the perfect balance of comfort and collaboration.
If you’re a proactive communicator with a problem-solving mindset, this is your opportunity to grow your career with a global leader in recruitment and workforce solutions.
Position: Customer Service Representative
Job Type: Full Time
Location: Glasgow (Hybrid Working)
About the Role
Manpower is looking to recruit a Customer Support Representative to join our Inside Sales team. The role will initially be remote and then based at our client site in Glasgow City Centre.
As part of the Customer Support team, you will be the point of contact for requests via inbound calls and inbox management.
You will perform back-office functions and be responsible for tasks related to the effective execution and support of the end-to-end sales cycle processes. You will provide vital support to Sales Representatives by managing incoming requests and navigating to the appropriate individual.
Main Duties
* Driving a high level of quality service support across the entire business
* Perform detailed data entry in line with pre-defined processes
* Management of incoming emails and calls from internal colleagues and partners
* Manage escalations through customer and partner engagement
* Database management
The successful candidate will have strong administration skills as well as excellent interpersonal skills. A background in customer services or within a similar role would be advantageous.
Working within a dynamic and supportive environment, we will help you maximise your potential and drive a successful career. For any applicants that are interested, there may be an opportunity to carry out additional Team Leader responsibilities based on previous experience.
The team works Monday to Friday 9am – 5.30pm, so there is no weekend working! We currently work a few days remotely from home.
Salary is £22,308 – £24,000 depending on experience.
Manpower is committed to supporting a diverse workforce and encourages applications from all backgrounds.
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