Family Caseworker – Homicide Team (Thames Valley)
Location: South Thames Valley (primarily Berkshire with occasional coverage of Buckinghamshire, Oxfordshire, Hampshire). Must reside in one of these areas. Hours: 37.5 per week, Monday‑Friday 9am‑5pm. Contract: Permanent, full time. Salary: £28,611 per annum. Allowances: Home working. DBS: Enhanced. Closing Date: 15/04/2026.
Area of Business: Operations.
Location or Function: Homicide Service.
Basic Salary: 28,611.00 per annum.
Documents Available:
* Homicide Caseworker- Thames Valley.pdf (PDF, 281.72kb)
What We Offer
Victim Support offers a competitive rewards and benefits package designed to support work and life balance:
* Flexible Working Options: Including hybrid working.
* Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell leave.
* Birthday Leave: One extra day off for your birthday.
* Pension Plan: 5% employer contribution.
* Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
* Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
* Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.
* Wellbeing Support: Employee assistance programme and wellbeing support.
* Inclusive Networks: Access to EDI networks and colleague cafes.
* Sustainable Travel: Cycle to work scheme and season ticket loans.
* Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As a Family Caseworker you will join a passionate, committed team focused on delivering high‑quality, trauma‑informed advocacy and support to families bereaved from homicide. You will be trained in criminal justice processes and trauma‑informed approaches, and will manage a complex caseload of vulnerable service users. The role is based in the South Thames Valley, is home‑based with expectations of regular travel within the specified region and occasionally outside it. A valid driving licence and vehicle access are essential.
Key Responsibilities
You will demonstrate resilience, adaptability, strong listening and empathy skills, and excellent organisational ability to manage a demanding workload. As a fully trained Homicide Family Caseworker you will:
* Manage your own complex caseload to the highest quality standards.
* Partially drive service delivery through the completion of tasks within a specified timescale and in-line with the organisation’s quality expectations.
* Work with the wider team and account managers to investigate questions and queries.
* Ensure records and case notes in SharePoint and the CRM are complete, accurate and kept up to date.
Required Skills and Experience
* Understanding of the impact of crime on victims.
* Effective verbal and written communication skills.
* A proven track record of successfully delivering services in statutory, voluntary or multi‑agency settings.
* Ability to balance competing needs and priorities.
* Ability to work independently and as part of a team.
* Ability to build effective working relationships across internal and external stakeholders.
How to Apply
To apply, visit the Jobs page on our website and complete the application form, demonstrating how you meet the essential short‑listing criteria. If you have already started an application, we may advise you of an amended closing date if sufficient suitable applications are received early. We reserve the right to close this vacancy early.
Victim Support is committed to supporting and promoting equality and diversity, creating an inclusive working environment. We are proud to be a Stonewall Top 100 employer and a Top Trans employer. As a Disability Confident Employer, we negotiate reasonable adjustments where practicable.
For more equality, diversity and inclusion information, visit our dedicated page for the EDI policy, strategy and networks. Contact recruitment@victimsupport.org.uk with any questions or to request alternative formats of documents.
#J-18808-Ljbffr