Main area Clerical Services Grade Band 2 Contract 12 months (Fixed term/secondment up to 12 months. The post may become Permanent at the end of this Fixed Term/Secondment.) Hours Part time - 30 hours per week Job ref 419-7440996-CO-SY
Employer York and Scarborough Teaching Hospitals NHS Foundation Trust Employer type NHS Site York Hospital Town York Salary £24,465 pro rata Salary period Yearly Closing 28/10/2025 23:59
Clerical Officer - Waiting List
Band 2
Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).
Our Values
* We are KIND
* We are OPEN
* We pursue EXCELLENCE
We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.
Job overview
Here in the Waiting List department we are looking for an enthusiastic, motivated individual to join the team as a Clerical Officer.
This role is to provide clerical support to the Waiting List department, including producing and sending out standard letters, scanning, retrieval of files, ordering of stock and supplies and inputting data into computerised databases. There are also reception duties which include maintaining appointment systems, receiving general enquiries from patients, staff and visitors.
The successful candidate must be educated to GCSE level, including Maths and English at grade C or above, or equivalent qualification/demonstrable experience, as well as Computer literacy skills to RSA2, NVQ 2 or equivalent level.
Personal attributes should include being self disciplined and motivated, with an empathetic manner. Candidates should be able to work well in a team, prioritise their workload, have a flexible approach and possess sound communication skills.
In return we can offer you:
* A supportive & friendly working environment
* Active encouragement to learn and develop within your role
* Dedicated career pathways and great opportunities for continuing professional development
* Commitment to, and support for, your wellbeing
We look forward to receiving your application!
Main duties of the job
The post holder will have specific duties such as:
* Routine typing of standard appointment/dna/cancellation letters
* Photocopying/scanning
* Inputting data into computerised databasesReception duties i.e. answering telephone callsReceiving general enquiries from patients, staff and visitors
The successful candidate will need to have excellent communication and organisational skills, and be comfortable working within a busy and demanding environment.
If you are currently employed by the Trust and you wish to apply for this role on a secondment basis, please seek permission from your current line manager before applying for the post.
Previous applicants need not apply.
Working for our organisation
We offer a range of benefits to support our staff including:
· Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
· 27 days holiday rising to 33 days (depending on NHS Trust service)
· A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
· A variety of different types of paid and unpaid leave covering emergency and planned leave
· Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
· NHS Car Lease scheme and Cycle to Work scheme
· An extensive range of learning and development opportunities
· Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trusts dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr. recruitment@nhs.net .
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named in this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
Person specification
Qualifications & Knowledge
o Educated to GCSE Level or equivalent. Maths and English at C or above – or equivalent qualification/demonstrable experience.
o Computer literacy skills to RSA2, NVQ 2 or equivalent
o Previous Office/Administrative experience in an NHS environment
o Experience of dealing with confidential information
Skills
o Able to organise and prioritise own workload
o Possess sound communication skills
o Ability to function effectively as part of a Team
Please note that some of our substantive vacancies may be available on a smaller number of hours than advertised. If you would be interested in applying on this basis, we would encourage you to contact the appointing manager to enquire further.
DBS Checks
DBS Checks
Please be aware that all new employees starting work with us will be charged for the cost of their DBS check if it is required for the role. The cost will be deducted from your salary either in 1 payment or over a six month period once you start employment. By applying you are agreeing to this undertaking. If you are successful you will be asked to confirm if you wish to pay in one amount or in instalments. The charges are currently £27.38 for a standard check and £55.38 for an enhanced check. The level of check will be determined by the post you are applying for.
Please note that Volunteers and Bank only staff will not be charged.
The Disclosure and Barring Service (DBS) offers a confidential checking service for transgender applicants in accordance with the Gender Recognition Act 2004. This is known as the sensitive applications route, and is available for all levels of DBS check - basic, standard and enhanced.
The sensitive applications route gives transgender applicants the choice not to have any gender or name information disclosed on their DBS certificate that could reveal their previous identity. To contact the sensitive applications team, please telephone 0300 106 1452 or email sensitive@dbs.gov.uk .
Use of Artificial Intelligence (AI)
Please note, the selection processes at York & Scarborough Teaching Hospitals are in place to ensure we recruit candidates with the right skills and values. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills. You will be required to acknowledge that you are aware of this before submitting your application.
Agile and Flexible Working
We are committed to helping all staff balance their work with other commitments and have recently launched our new Agile and Flexible Working policy to support this, entitling all staff to request flexible working from day one – for all posts. We encourage you to speak to the recruiting manager named in this advert to discuss any requirements you may have.
Employee Assistance Programme (EAP)
All our employees have access to a free, confidential counselling and wellbeing support service. Our EAP is available 24/7, 365 days a year.
Relocation Package
The Trust offers a generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss relocation further, please speak to the recruiting manager at interview.
A bit more about us and the surrounding area
York and Scarborough Teaching Hospitals NHS Foundation Trust is situated in a fantastic part of the country that is home to two national parks, a beautiful coastline, and the city of York - consistently voted one of the best places to live in the UK. We provide a comprehensive range of acute hospital and specialist healthcare services for approximately 800,000 people living in and around York, North Yorkshire, North East Yorkshire and Ryedale - an area covering 3,400 square miles.
Our annual turnover is approaching £0.5bn. We manage eight hospital sites and have a workforce of around 10,000 staff working across our hospitals and in the community.
Sponsorship
If you require sponsorship to work in the UK, check you are eligible under the UKVI points based system online. Not all jobs we advertise are eligible for sponsorship.
Employer certification / accreditation badges
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