Job Description Would you like to work 40 hours per week (Monday to Friday) in a hybrid working model (2 days in office, 3 days at home)? Working in a friendly international business, close to Reading. > Key Responsibilities Ensure prompt technical support to all customers, sales staff & XP distribution partners Liaises with other XP departments to ensure that the required information is available when needed and customer requests are dealt with in a timely manner. Work with the sales directors and managers to contribute to the profitable growth of our business in this industry sector, including applications support & project management over a range of products (standard & modified standard), testing & evaluation, customer & support liaison and customer & supplier visits Stay abreast of and contribute to standard product developments Maintain an in depth knowledge of existing & new legislation/specifications, relevant power products and its impact on our product range and be able to discuss competently with internal & external customers. Ensure that customer specific products are verified and delivered to customer requirement. These are typically modified standard and value added style developments designed around standard power supplies and DC/DC converters, using either internal or external design & manufacturing resources as appropriate Ensure that customer specific product developments are completed on time and within budget using either internal or external resources as appropriate Provide product information and training including attendance of relevant sales/technical meetings Maintain good relations with suppliers Maintain the following internal information: Datasheet database, applications notes, approval documents, technical response documents, BOMs, test specification, build instructions etc. Maintain an accurate data on our internal systems, SharePoint, S4H(SAP), Salesforce