Job Description
Debt Recovery Officer
Wembley | Local Authority | Immediate Start | Ongoing Temporary Assignment£18.65 PAYE / £24.65 LTD (Umbrella)Hybrid: 1–2 Days in Office per Week
Are you a confident communicator with strong negotiation skills and a passion for recovering revenue efficiently and fairly? Join our Wembley-based local authority as a Debt Recovery Officer, supporting essential services by ensuring accurate and timely recovery of council debts.
About the Role
You will be responsible for recovering and enforcing a variety of debts, including:
* Council Tax (NEC)
* Sundry Debt (Oracle Advanced Collections)
* Other debt recovery portfolios managed within the Council
Your role will ensure debt is pursued efficiently, objectively, and in line with legislation, case law, and the Council’s Debt Recovery Policy. You will play a key role in safeguarding the Council’s financial interests and contributing to the sustainability of public services.
Essential Skills & Knowledge
We’re seeking someone who can bring:
Communication & Negotiation
* Excellent verbal and written communication
* Strong, confident debt recovery negotiation skills
Analytical Thinking
* High numerical ability
* Strong analytical, problem-solving, and decision-making skills
Customer Service Awareness
* Understanding of what good customer service looks like in a diverse community
* Ability to communicate with empathy while maintaining clear recovery objectives
Debt Recovery & Enforcement Knowledge
* Understanding of debt recovery processes relating to at least one of the following:
o County Court
o Magistrates’ Court
Working Pattern
* Hybrid: 1–2 days per week in the office (Wembley)
* Remaining days worked from home
* Immediate start, ongoing temporary booking
What You’ll Bring
Confidence in managing difficult conversations Ability to work independently and manage your own caseload A commitment to fairness, compliance, and excellent service Experience handling debt recovery systems (NEC, Oracle, etc.) advantageous
Join Us
If you’re ready to use your negotiation skills, analytical strength, and customer-focused approach to support public service delivery, we’d love to hear from you.
Apply now and start immediately!