Overview
Reference
26TEC1 Salary
£/annum Job Location
- United Kingdom -- England -- East of England -- Cambridgeshire -- Peterborough Job Type
Permanent Posted
Monday, January 5, 2026
Technical Support Agent
Hours: 35 Hours Per Week
Job Type: Permanent
Interaction Recruitment is working with a well-established and highly respected technology business based in Rutland, who are looking to expand their Technical Support team due to continued growth.
This is an excellent opportunity for someone who enjoys working with IT systems, problem-solving, and providing first-class customer support. The role offers strong long-term career prospects, structured training, and a genuinely supportive working environment.
It is important that you have your own mode of transport as the role is based in a rural location outside of Peterborough.
The Client
Our client is a leading UK provider of specialist EPoS and technology solutions supporting the independent retail sector. They support thousands of customers nationwide and are widely recognised for the quality of their in-house technical support.
Their success is built on their people, and they are now looking to recruit a Technical Support Agent to join their passionate and collaborative support team.
The Role
As a Technical Support Agent, you will work directly with customers to provide technical assistance, system support, and guidance on bespoke software solutions. You’ll diagnose issues, carry out remote fixes, and help customers better understand the systems they use every day.
This role is well suited to someone with a strong IT foundation and an interest in Linux (Debian) and MySQL. Full training is provided, so while prior exposure is beneficial, advanced knowledge is not required from day one.
You will also be part of an out-of-hours support rota (approximately 1 week in 8).
Key Responsibilities
1. Provide remote technical support to customers via phone and remote access tools
2. Diagnose, troubleshoot, and resolve software and system issues
3. Explain technical issues and solutions clearly and professionally to customers
4. Escalate complex issues in line with internal procedures
5. Work closely with colleagues, supervisors, and management to resolve issues
6. Take part in ongoing training as systems and technologies evolve
7. Maintain a professional and organised working environment
8. Keep technical knowledge up to date
The Ideal Candidate
9. Highly organised with strong time management and prioritisation skills
10. Confident, professional, and customer-focused
11. Motivated to learn new technologies and share knowledge
12. Detail-oriented with a strong work ethic
13. A team player with a positive attitude and sense of humour
Minimum Requirements
14. Excellent IT literacy and fast, accurate keyboard skills
15. Strong verbal and written communication skills
16. Previous experience in a customer service or support-based role
17. Confident handling customer queries over the phone
What’s On Offer
Our client is known for being a supportive and people-focused employer, offering a flexible and inclusive working culture.
Benefits include:
18. Competitive salary (reviewed annually)
19. Twice-yearly bonus scheme
20. 25 days annual leave plus bank holidays
21. Long service holiday awards (additional day for every 5 years’ service)
22. Pension scheme (3% employer contribution)
23. Life assurance
24. Flexible working environment
25. On-site facilities and regular team events
Diversity & Inclusion
Our client is committed to equal opportunity and welcomes applications from candidates of all backgrounds. They believe diverse teams create better outcomes for both employees and customers.
If you’re looking to develop your Technical Support skills within a stable, growing business that truly values its people, we’d love to hear from you.
INDPB