Skin Me is a mission driven start-up with seriously big skin goals. We're looking for an experienced Head of Production to join the Team at Skin Me. In this role you will lead production across manufacturing and fulfilment in a fast-paced, digitised environment. This is a full time position based at our cutting-edge facility in Park Royal, London, working Monday to Friday, with flexibility required for operational issues and evolving business needs. What you'll do: Be accountable for end to end production from goods-in and stock control in the warehouse to batch manufacturing, order fulfilment and dispatch - ensuring the right people, skills, equipment, and processes are in place to ship every order on time Provide strong leadership, coaching and management for the production organisation and teams involved, whilst remaining hands-on and actively involved in day-to-day operations You will become an owner of all processes and develop a full understanding of every detail of how our unique facility works Own capacity and resource planning across people, machines, and space Collaborate effectively with other teams in the Factory such as supply chain, maintenance, engineering, customer services, prescribing, tech to drive best performance Partner with the quality & compliance team to ensure a high level of quality for all customers whilst ensuring regulatory compliance (e.g. Pharmaceutical, Cosmetics, Health & Safety) Be relentless and drive operational excellence though continuous improvement to improve business performance Represent production in cross-functional projects e.g. supporting successful launches of new products - ensuring production readiness and stability from launch through scale-up phases Own, maintain and improve excel tools and data dashboards across production, ensuring we meet delivery requirements Ultimately become the expert on our unique factory management system, partnering with our in-house tech team to drive change and improvements Be accountable for performance against & reporting of key metrics such as Fulfilment SLA % and Labour efficiency % Who you are: Exceptional leadership skills, with the ability to motivate and manage diverse teams. Proven operational management ability in manufacturing / fulfillment environments A strong owner and ambitious self-starter who thrives in a fast-paced environment and focuses on delivery to achieve results Detail-oriented and technically minded with commercial understanding. You will be inquisitive and confident in the details, whilst understanding the big picture and business financials Beneficial to have experience in a regulated industry (food/pharmaceutical) due to the complexities of balancing compliance with the ability to flex and change to support the business rapidly Excellent stakeholder management, communication and interpersonal skills to collaborate effectively across cross-functional teams Strong Excel and analytical skills - with the ability to deeply analyse any problem or situation SQL skills would be advantageous, or the motivation to learn to be able to self serve and work independently to access the data you will need Comfortable working with modern digital tools & systems and have a strong understanding of how technology can drive efficiency, traceability, and performance on the factory floor. Why should you choose Skin Me? A daily challenge – in a thrilling, entrepreneurial start-up environment, no two days will ever be the same. Make a difference – work within a revolutionary company that is focused on improving millions of lives. Significant equity – potentially life-changing value if you commit to our long-term mission. Serious commitment to growth – personal development is important to us and we’ll make sure we support your growth, and give you broad experience across your role. Support network – the Skin Me investors and advisors that you’ll have the opportunity to work with have built some of the world’s best consumer companies. Benefits: 25 Days Holiday ( all the usual Bank Holidays) – It's important to take a break and recharge Equity – We offer salary and a generous share award package that means every employee has a stake in the business. We really are all in this together Free Breakfast & Lunch – It's important you are well fueled for the day so we've got your breakfast and lunch covered. Plus drinks and snacks are available too! Health and wellbeing focus – We offer a healthcare cash plan, cycle to work schemes plus free healthy breakfast and lunch in the office. We'll be sure to always prioritise your physical and mental health £500 annual development budget for any learning, training and development opportunities. Courses, books, software – if it helps you in your role, we'll help you get it For working parents, we're proud to offer assistance, helping you save on nursery fees. The workplace nursery benefit allows you to save tax and National Insurance on the full cost of your nursery fees each month Culture club – Our culture club team meets every week to make sure we celebrate our big wins and milestones too, with parties, surprises and more You'll get highly discounted Skin Me products for you, and 10 friends family too Generous employee referral scheme, if you know more fabulous people refer them to work with us too and you'll get a bonus when they pass probation More about Skin Me: There’s a huge problem in the world of skincare: people struggle with more than just how their skin looks. They also worry about how it makes them feel and how to manage it long-term. We’re on a mission to change that. The truth is that achieving your best skin isn’t complicated. The secret? Using a stripped back routine with the best combination of active ingredients for your skin goals. The right products and knowledge make it possible to tackle everything from fine lines and wrinkles to adult acne, rosacea and pigmentation. We’re united in the belief that everyone should have access to expert advice, treatment plans and ingredients that work – minus the big price tag and the long dermatologist waitlist. Skin Me is a mission-driven start-up, building a pioneering online dermatology service powered by experts. We take customers through a simple online medical consultation and our prescribers formulate custom treatments that can’t be bought on the high street. Each one is personalised to the individual’s skin goals. It arrives in their letterbox each month and evolves alongside their skin – because everyone’s skin is different and no two journeys are the same. Skin Me recently secured £10 million in a series B funding round, reflecting the growing interest in expert-approved skincare. We’ve raised funding from some of the best-known direct-to-consumer entrepreneurs and VCs, including Octopus Ventures. Our highly experienced founding team comes from the likes of Facebook, Charlotte Tilbury, Tails.com and Graze.com. Our journey has just begun and we’d love for you to join us as we change the face of skincare! Think you’re up for the challenge?