Overview
Working as part of a team to support the work of doctors and clinicians, the post-holder is responsible for receiving, assisting and directing patients in accessing appropriate services or healthcare in a professional, courteous, efficient and effective manner. The role reports to the Reception Manager and may operate at any of the Practices sites (Sage Cross, Suite 8 and/or Asfordby).
Responsibilities
* Be an important point of contact for patients and a focal point of communication between patients, doctors and other medical staff.
* Assist with the management and operation of the assigned Reception or Sub Reception area at any of the Practices sites.
* Deliver a friendly, confidential and professional service to patients in a busy, pressurized environment.
* Be proactive and provide excellent customer care within an administrative setting to continuously improve service levels.
* Demonstrate compassion and discretion when dealing with the public; work effectively both independently and as part of a team.
* Utilise excellent IT and Word skills; prioritise and multitask effectively in a busy reception environment.
* Possess or develop strong telephone and communication skills; experience in reception and administrative duties is essential.
* Experience with SystmOne (GP clinical system) is desirable; full training will be provided to ideal candidates.
* Be committed to covering multi-facet roles within a dedicated team across both sites as Primary Care evolves.
Qualifications and Skills
* Excellent communication and interpersonal skills.
* Strong IT literacy and competent use of Word.
* Prior reception and administrative experience is essential.
* Ability to prioritise and multitask in a fast-paced environment.
* Willingness to learn and work across multiple sites as required.
About Latham House Medical Practice
Latham House Medical Practice is based in Melton Mowbray. We are recruiting Patient Services Reception Advisors on a permanent basis to provide a friendly, confidential, and professional service to our patients. We are a busy medical practice of two sites with a capitation of circa. 37,000 patients.
#J-18808-Ljbffr