We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, and any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille), please contact the recruiting manager named in the job advert or contact the Aneurin Bevan University Health Board recruitment team at 01495 745805 option 3 or email abb.vacancyrequests@wales.nhs.uk.
If you are successful at interview, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If shortlisted, you will be contacted via your email account registered on the application form, so please check your email regularly.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via this email.
Aneurin Bevan University Health Board supports flexible working.
Please note that this vacancy may be withdrawn at any time if filled via internal redeployment.
Job Overview
To support the delivery of a high-quality, patient-focused service. The role involves close collaboration with clinicians, healthcare professionals, managers, administrative staff both within the organisation and externally, as well as with patients and their families.
Main duties of the job
Responsibilities include handling enquiries and complaints, conducting patient interviews, and resolving issues effectively. The role is carried out independently, with the manager available for guidance and escalation.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. It provides an exceptional workplace where you can feel trusted and valued. We offer opportunities for everyone to start, grow, and build your career, with integrated acute, primary, and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package, extensive training and development opportunities, paid mandatory training, in-house programmes, recognised qualifications, and professional career pathways including management development programmes. We promote flexible working, support work-life balance, provide occupational health support, and are developing a Wellbeing Centre of Excellence.
Our Clinical Futures strategy continues to enhance care closer to home and high-quality hospital care when needed. Join us to pioneer new ways of working and deliver a world-class healthcare service.
Education
Essential criteria
* Administration level 3 NVQ or equivalent experience
* Knowledge of Administration / Emergency Department processes
Desirable criteria
* Customer Service Training
Skills
Essential criteria
* Good communication skills
* Ability to manage difficult situations under pressure
Desirable criteria
* Ability to maintain concentration with frequent interruptions from staff and service users
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