Contact Centre Team Manager - IFA Firm
Birmingham Based
£40,000 - £42,500 DOE
NJR Recruitment are delighted to be recruiting for one of the UK's leading firms of Independent Financial Advisers who are expanding their business and are seeking a Team Manger to join their dynamic and buoyant organisation. The focus of this position is to lead and develop a team of Client Service Executives across a specified office or group of the Company's offices.
Responsibilities:
o Assume line management responsibility for a team of Client Service Executives.
o Accountable for the day-to-day workflow management of the Client Service Executives for which the role assumes responsibility.
o Ensure the delivery of a first-class client service experience, considering best practice and continuous improvement in terms of service delivery by your team.
o Identify training and development needs and implement appropriate solutions and/or performance management.
o Measure and develop team goals and objectives and deliver against team-based targets.
o Oversee the quality checking of work across the CSE team for which the role assumes responsibility.
o Provide expertise and act as a point of referral for complex client queries associated with allocating an adviser.
o Identify areas for process and system improvement and work with the Connect Team Relationship Mana...