Key Account Handler Location: County Durham (Full-Time, Onsite) Hours: Monday to Friday, Full Time We’re working with a growing, customer-focused business in County Durham looking to add a Key Account Handler to their internal sales team. This role suits someone who enjoys building relationships, solving customer problems, and delivering a market-leading level of service. You’ll act as a trusted advisor to your customers, managing enquiries, processing orders, following up on quotes, and identifying opportunities to grow and develop each account. Key Responsibilities: * Handle incoming sales calls with professionalism, enthusiasm, and genuine interest in each customer’s business * Prepare accurate quotations and follow up to maximise conversion rates * Process customer orders efficiently through internal systems * Resolve customer queries quickly to maintain excellent satisfaction levels * Review account activity to identify trends and opportunities for cross-selling or upselling * Re-engage non-spending accounts to drive additional revenue * Maintain accurate records within CRM and ERP systems * Support marketing campaigns and participate in promotional sales initiatives * Collaborate with the wider sales team to share insights and deliver team goals About You: * Experience in internal sales, account handling, or customer service within a commercial or environment * Excellent communication an...