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Contract: Permanent
Hours: Full-time
Hours of Work: 37.5 hours per week, working as a Twilight team leader 11.30 - 20.00 Monday to Friday
Looking for a job that gives you the security of working for a big company but the satisfaction of doing something meaningful as a valued member of a small, supportive team?
About You;
You are highly organised and confident prioritising task to ensure Health and Wellbeing is top priority and demonstrating problem solving is second nature. You lead your teams to ensure that operational process, stock management and high standards of visual merchandising is delivered on time and to company standards, thus exceeding customer expectation. You will interpret sales reports and provide guidance on how to improve sales and customer engagement. Ensuring the smooth running of day-to-day service in store.
Responsibilities;
1. Create effective schedules which prioritises our customer needs.
2. To organise, oversee and motivate store team to increase sales performance by delivering exceptional customer service across checkout, service desk and engagement.
3. Manage payroll / holiday planning and colleague training.
4. Drive compliance with company policies and protocols across the Operations team
5. Ensure a comprehensive understanding of safe working practices across the operations
6. Lead by example in the implementation of safe working practices and investigate breaches or near misses.
7. Manage the day to day running of the team, dealing with any people issues as they arise.
8. Promote a strong team ethos which supports individuals, strengthens cohesion, and fosters pride in being a member of the Mole Valley team
9. Demonstrate excellent product knowledge and drive excellent product knowledge across the
10. Efficiently organise staff levels to reflect the needs of the business.
11. Through task prioritisation you will ensure process completion on time: Banking, Reports.
12. Gap checks, pick lists, Price Integrity, Order management, Credit Claims to ensure protocols are followed to keep us safe, legal and deliver excellent customer service standards.
13. Stock file integrity to maximise availability.
14. All Heath & Safety issues are reported, actioned and corrected.
15. Be an expert not only in our products but in the business as a whole so you can address every query and support every customer decision by knowing the right people in our business to contact.
Benefits;
16. Scottish Widows contributory Pension – company will match up to 5%
17. Up to 25% staff discount in store
18. Free parking on site
19. 33 days holiday inclusive of bank holidays
20. Excellent training and development opportunities
21. Plenty of career progression opportunities
22. Salary Finance
23. Life Assurance
24. Employee Assistance Programme with Retail Trust
Please note, this vacancy may close prior to the expiry date if we have received a suitable number of applications.