Summary
We are seeking a detail-oriented & customer-focused individual to join our major Build, Living & Refurbishment team. The role involves providing administrative support to the team, assisting with technical issues throughout the build process and assist with all administrative compilation and submissions to the required standard.
Wage
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday - Friday 8.30am - 5pm
40 hours a week
Start date
Monday 25 August 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Accountabilities
· Learn to coordinate the procurement of utilities information, this includes sourcing existing services plans, obtaining quotations for utility diversions, abandonments, new service connections and street lighting connections, and associated utility design.
· Learn to arrange new gas & electric supplies and register MPANs.
· Learn to manage Viewpoint document control systems and process QA on designs received.
· Learn to conclude building warranties quotes and manage the discharge of conditions.
· Collate and submit evidence for the Design Stage and Post Construction Stage submission on a number of projects.
· Learn to discharge and interrogate BREEAM evidence gathering and chase design information to satisfy requirements.
· Learn to process documentation for section agreements including liaison with legal consultants.
· Process Robust Detail applications.
· Manage incoming drawings and documentation.
· Arrange new development postal addresses
· Arrange performance bonds with the Surety providers.
· It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility
General responsibilities
· The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation.
· To take a full role in the implementation of personal development through appraisals and to participate in any identified training or development opportunities.
· To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.
Where you'll work
Esh House
Bowburn North Industrial Estate
Bowburn
Durham
DH6 5PF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST DURHAM COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The Business Administrator Level 3 will be delivered in the workplace by a visit from a college trainer coach once a month.
Requirements
Essential qualifications
GCSE in:
* English (grade 4 / C and above)
* Maths (grade 4 / C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Patience