An exciting opportunity has arisen as a Technical Account Manager (TAM), reporting to the Operations Manager for Fleet Lifecycle Performance. In this role, you will be part of a team of dedicated technical account managers responsible for different fleet segments. You will manage a portfolio of customers and serve as a connection point between our customers, product groups, and the aftersales team.
The Technical Account Manager primarily acts as a dedicated contact for our most valued customers, ensuring profitable and efficient operations. Customers demand high uptime and strive to minimize total cost of ownership. GCS Automation and Control aims to be a reliable partner, offering aftermarket product solutions and services.
We seek individuals who are dedicated, proactive, and take ownership of customer interactions.
Join us in innovating for a better world. Protecting People and Planet drives every solution.
What you will be doing
1. Be the main contact for a portfolio of customers.
2. Act as an escalation point within the KONGSBERG Follow the Sun concept and the 24/7 operation between customers and KONGSBERG.
3. Provide obsolescence and Life Cycle Management analysis to inform customers about maintenance, modifications, and upgrades.
4. Assist in preparing commercial proposals for new functionalities, modifications, or replacements, aligned with KM product lifecycle philosophy.
5. Monitor and provide feedback on service and maintenance agreements.
6. Visit and follow up with assigned customers regularly.
We think you should have
1. Bachelor's Degree or relevant experience.
2. Experience in the marine industry is advantageous.
3. Experience in project management or coordination is advantageous.
4. Commercial awareness.
5. Strong communication skills in English, both written and spoken.
At KONGSBERG, we believe diversity fuels innovation. We encourage applications even if you do not meet every requirement. Your unique perspective and skills are valuable to us.
This role may require security clearance by the Norwegian National Security Authority, Civil Aviation Authority, or a background check, which could affect the employment process.
You are able to
1. Act on your own initiative, take responsibility, and make things happen.
2. Impact, persuade, and promote ideas effectively.
3. Build and utilize a network of contacts to achieve objectives.
4. Navigate organizational structures and political processes effectively.
5. Plan systematically, prioritize, and allocate resources efficiently.
6. Work in an international environment with a multidisciplinary team.
7. Enjoy an inspiring and safe work environment with personal development opportunities.
8. Benefit from flexible working hours.
Join us in our mission to lead in maritime solutions, fostering diversity and innovation worldwide.
Where you will be working: Aberdeen
Interested in knowing more? Contact
Kongsberg Maritime is a technology pioneer committed to sustainable ocean solutions, with a global presence and a history of innovation.
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