Zoho is seeking a skilled Sales Development & Customer Success Specialist to join our team in Milton Keynes.
This role blends the responsibilities of a Sales Development with those of a Customer Success professional.
You'll strategically establish connections with existing customers while prioritising relationship-building.
Leveraging Sales Development skills for outreach and customer success experience, you'll ensure client satisfaction, identify cross-sell opportunities, and collaborate with Account Managers for further action.
If you're passionate about technology and adept at both sales development and customer success, join us at Zoho to drive business growth and client satisfaction. Apply now to be part of our dynamic team.
Key Responsibilities
● Manage a portfolio of approximately 700 customer accounts range from medium to Large enterprise.
● Collaborate with marketing teams to devise effective strategies targeting each industry vertical with tailored messaging and execute targeted email campaigns promoting cross-selling opportunities.
● Conduct proactive outreach through various channels to identify and capitalise on cross-selling opportunities.
● Provide necessary support for customers by involving the onboarding or support team, contributing to the development of a strong rapport.
● Collaborate with Account Managers to bring these identified opportunities to closure.
● Address customer inquiries and concerns, ensuring a high level of customer satisfaction.
Requirements
● 1 to 3 years of business development experience in software/SaaS.
● Prior experience in selling SaaS applications (CRM, ERP, Accounting, HRMS preferred).
● Proven track record of growing business from existing customer accounts.
● Ability to deliver effective presentations and product demos.
● Strong communication, interpersonal, and consultative skills.
● Open to domestic travel for customer meetings.
● Familiarity with CRM tools for process management and reporting.
Benefits
● This is a full-time position with a 40-hour working week
● 25 annual leave days
● Permanent contract
● Attractive and competitive salary
● Pension contributions
● An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
● Opportunity to work with and learn from teams in marketing, account management, solution engineering and partnerships management
● Travel expenses to meet with customers
● Macbook and additional screens for your WFH setup
● A vibrant international environment
● Continuous personal & professional development opportunities
It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.
The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!