Overview
At DUSK, we pride ourselves in offering our customers the highest standard of customer service. We’re passionate about the products we have to offer and our business goals.
To be successful in this role, you must be motivated, caring, and have a passion for delivering great service and building relationships with our customers and colleagues.
You will be a key part in how DUSK is represented and must be passionate about our perception and success.
Responsibilities
* Independently respond to customer queries over different points of contact to a high quality.
* Work towards consistent productivity levels to align with the team
* Accurately follow internal processes and identify issues when they arise
* Being organised and confident in mailbox management and multi-tasking
* Take ownership of queries from start to finish and prioritise customer queries for resolution.
* Having great product knowledge to inform new, potential customers of the specific details.
* Working with the rest of the team to ensure we are working together, efficiently
Skills
* Basic IT/Microsoft Office, communication and writing skills are crucial
* Attention to detail, problem solving, and organisation are all essential
* Ability to follow instruction easily in a fast-paced environment
* Initiative to work independently on new ideas, processes and administrative tasks
* Passion to work collaboratively on new ideas within a team
* Desire to identify issues and solve problems efficiently
* Maintain a straight-forward approach to new challenges
Behaviours
* A DUSK brand ambassador that is passionate about the business success and reputation
* A passion to help customers and colleagues, demonstrating patience and compassion
* Maintain a positive can-do attitude and ability to make light of difficult situations
* Willingness to muck in with all duties when required