Job Description
This role sits with one of Daisy Communications brands - XLN for Small Business
Location: Sheffield - Office based
Salary: £22,308 yearly with realistic commission of £1000 per month
Monday to Friday working between: 9:00 - 18:00(37.5 hours per week)
Key Responsibilities:
* Performing outbound call activity
* Establish a suitable resolution for both the customer and the business in a timely manner.
* Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.
* Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.
* Increase customer loyalty and reduce churn working in synergy with other departments.
* Strong communications skills – communicating in a clear and concise manner with detailed accuracy a priority.
Qualifications
* Be able to demonstrate an ability to work within a fast paced environment within a sales focussed industry.
* Competent with all Microsoft packages.
* Ability to understand, analyse and interpret data.
* Take ownership of issues and follow through to conclusion.
* Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.
* Can do attitude with a flexible approach to work.
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
* 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
* £500 referral scheme bonus
* Professional development to help you achieve your personal goals
* Eye care vouchers available and discounted Medicash membership
* Sim deals for you and your family/friends
* Access to discounts and savings at more than 1,200 retailers
* An additional day off on your birthday or if you're getting married
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