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Marketing & Communications Manager - Alain Ducasse, London
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Client:
Dorchester Collection
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3ec8f4936fd8
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Position Overview
Join us as a Marketing & Communications Manager at Alain Ducasse at The Dorchester, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are proud to have the absolute best people in the industry.When you join us as aMarketing & Communications Managerat Alain Ducasse at The Dorchester, you will have a unique opportunity to excel in your field.
You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
What you'll get
* Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
* Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
* Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
* Training and Development:Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
* Social Events:Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
* Referral Bonus:Earn a £1000 bonus when you recommend a friend.
* Well-being Support:Access immediate well-being advice because we care about our employees.
What you'll do
AsMarketing and Communications Managerat the iconicthree Michelin star Alain Ducasse at The Dorchester, you will lead the restaurant’s online presence and brand communications, delivering high-impact, high-touch campaigns that reflect the elegance and artistry of the dining experience. In this role, you will:
* Manage all social media activityand online engagement, ensuring content reflects the brand’s refined identity and resonates with existing and prospective guests.
* Implement and lead the social media strategy, developing and publishing high-quality, engaging content across all channels, and managing daily posts, story templates, and community engagement.
* Act as avisual brand guardian, curating a cohesive aesthetic for Alain Ducasse at The Dorchester’s digital platforms.
* Organise and overseephoto and video shoots, collaborating with paid creators and media professionals to produce exceptional content.
* Support and contribute topress releases, articles, keynote presentations, and brand campaigns in collaboration with the Public Relations team.
* Advise on new campaigns, presenting micro-strategies and creative concepts to support seasonal offerings or brand initiatives.
* Monitor and report on industry trends, competitor activity, guest sentiment, and platform performance, translating insights into strategy recommendations.
* Producemonthly reports and newsletters, analysing social performance metrics, influencer collaboration outcomes, and guest engagement data.
* Maintain an editorialcontent calendar, ensuring strategic alignment across posts, newsletters, and broader communications.
* Delivertraining to internal teams, enhancing their understanding of the restaurant’s digital identity and social engagement strategy.
* Community managementof Alain Ducasse’s channels, including timely responses and engagement – occasionally beyond standard hours.
This role is instrumental in driving the restaurant’s prestige and appeal, ensuring that every element of the guest journey - from discovery to post-dining connection - is communicated with clarity, elegance, and creative flair.
What you'll bring
Essential Skills and Experience
* Proven experience in amarketing, communications, or social media management role, ideally within luxury hospitality, fine dining, or lifestyle sectors.
* Strong knowledge ofcontent creation, campaign execution, and social platform analytics.
* Demonstrated ability to managehigh-profile social media channelsand respond to brand reputation needs.
* Excellentcopywriting, communication, and public relationscapabilities.
* Highlyorganised project manager, with a track record of delivering strategic and creative initiatives on time.
* Exceptional attention to detail, with a strong eye forvisual consistency and brand identity.
Preferred Skills
* Familiarity with theAdobe Creative Suite(InDesign, Illustrator, Photoshop) and Microsoft Office.
* Understanding ofluxury hospitality brandingand storytelling.
* Experience coordinatingphoto and video shootswith external creatives and influencers.
* Passion for high gastronomy and an appreciation of the Alain Ducasse philosophy.
* Ability to work flexibly and adapt within adynamic and fast-paced environment.
* This is a rare opportunity to shape the online voice and presence of one of the world’s most celebrated restaurants. It calls for astrategic, creative, and detail-driven communicatorready to elevate the Alain Ducasse legacy in every digital interaction.
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