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Customer service planner

Tewkesbury
Mitie Cleaning & Hygiene Services
Service
€40,000 - €60,000 a year
Posted: 20h ago
Offer description

Better places, thriving communities.

What are the objectives and responsibilities for this role?

You will be responsible for planning jobs to ensure success within a timeframe set by the demand lead. This includes ensuring all access is cleared, the engineer with the right skill set is booked, spares are noted, and any risks to the timeline are flagged to the demand lead.

Other Responsibilities Include But Are Not Exclusive To

* Escalating for support where access issues prevent success.
* Ensuring changes are completed to prevent failed engineer time.
* Working closely with the OM for engineer planning support and the demand lead to keep all RW raised within SLA.
* Completing all engineer work schedules.
* Ensuring effective utilization, efficiency, and productivity of field engineers using standard times and scheduling tools to complete all PPMs within the month.

What are the qualifications and experiences needed for this role?

The ideal candidate should have an understanding of supply chain and basic planning processes, such as ordering, production, and delivery. Knowledge of Maximo or similar CAFM systems and experience in planning roles using business in-house systems and Microsoft packages are desirable.

What does our ideal candidate look like?

* Logistical and problem-solving skills
* Self-motivated and result-oriented with a positive outlook
* Ability to work with stakeholders to understand impact areas
* Excellent organizational skills and ability to prioritize and multitask
* Professional and effective communication skills, both verbal and written, at all levels of the business and externally
* Willingness to learn new skills and expand service quality

If this sounds of interest to you, please hit apply.


Our market-leading benefits include:

* Virtual GP services for you and your household
* Financial wellbeing assistance through Salary Finance
* Flexible lifestyle benefits platform, Choices, including extra holiday, insurance, dental, and technology purchases
* High street discounts, gym memberships, cycle-to-work scheme
* Life cover, enhanced pension contributions, share schemes
* Recognition awards and prizes, including a chance to win £10,000
* Training and development opportunities

We are committed to inclusive recruitment. If you need reasonable adjustments during the process, contact Christian Kalugin at Chris.Kalugin@mitie.com.

Since 1987, Mitie has been maintaining companies globally, with 72,000 employees. We are the UK's leading facilities management and professional services company, serving clients in banking, government, healthcare, and education sectors.

Join our Mitie Team.

Together our diversity makes us stronger.

* Apply Now

Looking to move roles but stay with Mitie? Share your experience about life at Mitie!

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