Job summary This is not for locum agencies For queries, please email i.sanghera@nhs.net Southall Medical Centre has an exciting new vacancy for a part-time (20-25 hours/week) receptionist / administrator to join our dynamic admin team! No prior GP practice experience is required, however the ideal candidate must be familiar with the role of primary care / GPs in the NHS. Good IT and computer skills are essential for this position. Key responsibilities and duties include: Triaging appointment requests and booking appointments appropriately for patients Handling incoming telephone calls to the surgery Processing repeat prescriptions according to practice policy Scanning and processing medical documents through SystmOne (clinical system) Completing tasks set by the practice manager and the doctors / clinicians Opening and closing front doors in line with opening times Greeting patients kindly and courteously Working as part of a team collaboratively with other team members Preparing the surgery, waiting area, consulting rooms in preparation for clinics Main duties of the job Good IT and computer skills are essential for this position. You must be a friendly, courteous people-person as this role primarily involves handling patient queries and have a strong work-ethic and resolve to help provide excellent patient care, in line with our practice vision. Ability to speak Panjabi, Hindi, Gujarati or Urdu would also be extremely beneficial for this position. About us Southall Medical Centre is a friendly, welcoming GP practice with two surgeries in the heart of Southall caring for over 8,000 patients from the local area. We always strive to do the best for our patients and all our staff share this vision. You will be well-supported by our management and clinical team, however must be able to work independently and autonomously. We are a dynamic, forward-thinking practice and always strive to achieve the best in policy and population health. Details Date posted 19 December 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A2742-25-0008 Job locations Southall Medical Centre Lady Margaret Road Southall Middlesex UB1 2PT Southall Medical Centre 70 Norwood Road Southall UB2 4EY Job description Job responsibilities The role of reception / administrator is mainly an administrative role, and requires excellent people-person and communication skills, due to the patient-facing nature of the role. Duties and responsibilities of receptionists include, but are not limited to: appointments, handling telephone calls, document workflows, processing repeat prescription requests, completing tasks set by practice manager or doctors, opening/closing front doors, maintaining cleanliness of waiting area and consulting rooms, keeping noticeboards and patient areas up-to-date, working collaboratively as part of our practice team. The ideal candidate will have some experience of the NHS, however no previous GP surgery employment is required. Strong work-ethic, commitment to the role, flexibility and efficiency are key traits in a successful applicant. Although you will be well-supported by our existing administrative and management team, you must be able to work independently, autonomously, with a problem-solving and can-do attitude. As the first port of call for our patients, a friendly and warm welcome and excellent communication skills are crucial to this role. The surgery is fully computerised, so good IT and computer skills are a necessity. Successful applicants will be proficient in Microsoft Office (Word, Excel, PowerPoint) as well as SystmOne (clinical system training provided). Job description Job responsibilities The role of reception / administrator is mainly an administrative role, and requires excellent people-person and communication skills, due to the patient-facing nature of the role. Duties and responsibilities of receptionists include, but are not limited to: appointments, handling telephone calls, document workflows, processing repeat prescription requests, completing tasks set by practice manager or doctors, opening/closing front doors, maintaining cleanliness of waiting area and consulting rooms, keeping noticeboards and patient areas up-to-date, working collaboratively as part of our practice team. The ideal candidate will have some experience of the NHS, however no previous GP surgery employment is required. Strong work-ethic, commitment to the role, flexibility and efficiency are key traits in a successful applicant. Although you will be well-supported by our existing administrative and management team, you must be able to work independently, autonomously, with a problem-solving and can-do attitude. As the first port of call for our patients, a friendly and warm welcome and excellent communication skills are crucial to this role. The surgery is fully computerised, so good IT and computer skills are a necessity. Successful applicants will be proficient in Microsoft Office (Word, Excel, PowerPoint) as well as SystmOne (clinical system training provided). Person Specification Qualifications Essential GCSE grade A to C in English and Maths (or international equivalent) Good IT and computer skills Desirable Efficiency in handling incoming telephone calls quickly and promptly Good communication skills Person Specification Qualifications Essential GCSE grade A to C in English and Maths (or international equivalent) Good IT and computer skills Desirable Efficiency in handling incoming telephone calls quickly and promptly Good communication skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Southall Medical Centre Address Southall Medical Centre Lady Margaret Road Southall Middlesex UB1 2PT Employer's website https://www.southallmedicalcentre.co.uk/ (Opens in a new tab) Employer details Employer name Southall Medical Centre Address Southall Medical Centre Lady Margaret Road Southall Middlesex UB1 2PT Employer's website https://www.southallmedicalcentre.co.uk/ (Opens in a new tab)