Overview
Job summary
We are looking for an enthusiastic and organised team coordinator with experience of working within an administration hub or similar environment to work in our Single Point of Access Service.
The SPA service within Kingston and Richmond NHS Foundation Trust is for Richmond Community Services.
The administration hub operates between the hours of 07:00 - 19:00, 7 days a week, 365 days per year. Shifts will involve early, late and weekend working, these follow a pattern and are known in advance.
Strong computer skills, with experience in using Microsoft and associated packages and excellent communication, organisational and interpersonal skills are essential.
You will be able to work well using your own initiative and cope well under pressure. Good time management skills, flexibility and a positive professional approach are essential.
This is a hybrid role and there will be some working from home but you are expected to also work in the office which is at Thames House in Teddington.
Main duties of the job
Main duties of the role:
Responsibilities
* Ability to work autonomously and as part of a Team.
* Provide an initial point of contact for referrers Richmond Community services including community nursing, end of life care (EOLC) and urgent response services.
* Support the staff on duty by completing an initial screening of calls to the Single Point of Access (SPA) providing signposting to other services if not within the services referral criteria.
* Liaise with Clinicians and communicate appropriate referrals to the adult clinical services including Night Nursing staff providing home visits overnight and urgent response services
* Work with other healthcare providers and agencies to support hospital admission avoidance plus timely and safe discharge of patients to the community setting.
* Input and upload referrals to System One, completing triage templates to ensure all relevant information is obtained and adding to the correct Caseload.
* Receive and provide handover with the overnight single point of access both administrative and clinical.
* Participate in the ongoing development of the service.
* Complete accurate patient records to ensure continuity of care.
Qualifications
Essential
* Educated to GCSE / 'O' level standard
* Customer Care Training
Desirable
* Awareness of a range of Health Service Provisions
* Understanding of Data Protection Issues and GDPR
* Appropriate secretarial/administrative qualification
* ECDL Qualification
* Knowledge of Medical Terminology
Experience
Essential
* Demonstrable experience of working in an administrative environment and working with computerised data systems
* Previous experience of effective team working
* Experience of using filing systems
Desirable
* Previous NHS or public sector environment experience
Knowledge
Essential
* Excellent interpersonal skills
* Tact and discretion in relation to confidential matters
* Ability to work under pressure
* Ability and willingness to extend knowledge and learn new skills
* Support of NHS values/ethics
Desirable
* Ability to be firm, yet pleasant as appropriate
Skills
Essential
* Able to demonstrate a commitment to the Trust's values
* IT skills, particularly Windows applications (Word, Excel and Outlook)
* Good written and verbal communication skills
* Excellent time management skills
Desirable
* Good numeracy skills
Working pattern and location
This post is permanent and on a full-time basis. The role is hybrid with some home working but requires presence at Thames House, 180 High St, Teddington, TW11 8HY.
Disclosures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details
Kingston and Richmond NHS Foundation Trust
Thames House
180 High St
Teddington
TW11 8HY
Website: https://www.kingstonandrichmond.nhs.uk/
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