Job Description
Customer Service Specialist – Banking & Financial Services (Glasgow)
Teleperformance, certified as a great place to work in the UK in 2023, is seeking Customer Service Specialists for our Banking and Insurance sector. No previous experience necessary.
Start Date: Aug/Sept 2025
Salary: £12.85 per hour
Location: Work From Home
Shifts: Apply online only; Mon - Sun. Part-time not available.
Training: 6 weeks
Contract: Permanent
Background Checks: Right to Work in the UK, Criminal Record Check, Credit Check, and other associated checks.
Note: No time off or holiday requests are allowed during training or the first few weeks after.
Skills Needed to be a Customer Service Representative
* A professional, polite, and courteous telephone manner
* Ability to deliver excellent service with an outgoing nature
* Excellent verbal communication skills
* A good listener who can convey empathy, patience, and understanding
* Confident and proactive in handling difficult situations and conversations
* High levels of accuracy and attention to detail
* Driven to work towards achievable targets
Key Responsibilities in the Financial Sector
* Provide exceptional and efficient customer service across telephone, email, webchat, and social media channels
* Use problem-solving skills to support customers, resolve queries, and create positive experiences
* Ensure all customer interactions comply with regulatory requirements to protect customers
* Maintain excellent attention to detail
* Be knowledgeable of client processes and products to support customers effectively
Disclaimer
Please be vigilant against job scams. Teleperformance will only contact you through official channels—UK phone number, text, or official email addresses. Report any suspicious communications.
Note: Only candidates meeting specific proficiency scores will proceed. If you pass the assessment but do not meet all requirements, we will try to find other suitable roles, but this cannot be guaranteed. We reserve the right to reject applications that do not meet criteria.
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