Overview
Patient Administration Lead - Fixed Term, The Manor Hospital, 30 Hours 12 Months Fixed Term. Salary: Up to £30,225.00 FTE per year (depending on level of experience, training and qualification).
The Manor Hospital in Bedford is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
This is a part-time role for 30 hours a week over 5 days Fixed Term. The role holder will be required to cover a flexible shift pattern.
Duties Of This Role Include
* Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.
* Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
* Act as the key point of contact for operational queries and escalate issues where required.
* Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
* Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
* Support improvements to the patient journey by streamlining administration processes and removing delays or inefficiencies.
* Provide day-to-day supervision, coaching, and support to administrative staff.
Applicants Should Meet The Following Criteria
* Experience in a healthcare administration or patient services role.
* Strong leadership, team coordination, or supervisory experience.
* Excellent communication and interpersonal skills.
* Strong organisational skills and attention to detail.
* Proficient in Microsoft Office and patient management systems.
* Experience working in a hospital or private healthcare environment.
* Knowledge of RTT, referral-to-treatment timelines, and patient pathway standards.
* Understanding of GDPR, information governance, and confidentiality principles.
* NVQ Level 3 or equivalent in Administration, Customer Service, or Health and Social Care.
Salary & Benefits
* 25 days holiday per year + bank holidays, increasing to 30 days with service
* Private Pension Scheme
* Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
* Friends & Family Hospital Discounts
* Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
* Non-contributory life insurance
* Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
* Access to resources, tools and services to support your wellbeing
* Employee recognition programmes
* Industry leading training and development opportunities
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