Service Technician/ Driver – Harlow
We are a and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
We are looking for a dedicated Service Technician / Driver to join us based from the Harlow service centre.
Your Role :
As a Service Technician / Driver, you’ll be required to deliver an effective and timely maintenance service to customers. After training, this will include delivery and installation of products within agreed delivery times, as well as the repair and proactive maintenance of products and support at delivery stage to customers in various environments.
Main responsibilities of the role
– Deliver clean, ready-to-use, products to and around customer sites
– Collect products after use and return to the service location for decontamination
– Disinfect, function check, repair and electrical safety test products
– Complete records of testing, delivery and collection
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment
Hours of work: 37.5 per week, either working the Tuesday to Saturday shift OR the Sunday to Thursday shift.
You will also be required to participate in an on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.
Experience Needed :
To join us as a Service Technician/Driver, ideally you will need to have or be willing to develop the following:
Qualifications and experience requirements:
– Mechanical or electrical background desirable but not essential as full training will be provided
– Experience of working within a healthcare setting is desirable
– Driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring of these vehicles will be provided where required)
– Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable but not essential
Personal Requirements:
– A proactive, ‘can-do’ attitude
– Excellent customer service skills
– Able to communicate effectively
– Ability to work under own initiative, and follow procedures laid out by the business to achieve deadlines
– Basic knowledge of hygiene and safety rules
– Basic PC skills to include email and MS Office
– DBS Checked (or the willingness to complete one)
Please note this job involves manual handling – lifting, carrying and loading.
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.
Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.