Position: Support Manager
Location: Essex, SS8
Salary
Closing Date: 18th March 2026
Job ref: 4939
We regret to inform you that Advance is unable to accept any sponsorship requirements.
Are you motivated, competent and experienced? Then we have the job for you, apply below or contact us for more information.
About The Role
Would you like to work somewhere where you get to make a real difference every day?
We are seeking a highly motivated Support Manager to work with the Operations Manager in leading and directly line managing a support team in Essex, SS8 to deliver the highest quality of support to a group of adults with learning disabilities in their own homes.
You will lead as an exemplary role model to achieve outstanding, personalised support, and high levels of regulatory compliance, ensuring our customers are at the heart of all we do, and their needs are met. Ensuring your team feel valued and supported, providing them with a full understanding of what is expected of them and giving them the skills and tools to undertake their role to the best of their abilities.
Success in this role means that individuals get the highest quality support and live their best lives.
Key Responsibilities
Lead and motivate a team of Support Workers to deliver exceptional, personcentred care
Be a positive role model, ensuring customers are always at the heart of what we do
Support individuals with mental health needs and learning disabilities
Build strong relationships with customers, families, and external partners
Manage staff performance, resolve issues, and promote development
Oversee quality, compliance, risk assessments, and crisis management
Ensure full adherence to policies, regulations, GDPR, and the DPA 2018
Work flexibly, including occasional weekends, bank holidays, or sleep-ins
Contribute to service improvements and business growth
Participate in a rolling oncall rota (one week at a time, including evenings and weekends) to support regional emergency escalations, with additional pay for each oncall day.
Person Specification Essential
2+ years' experience in adult care, supporting people with mental health needs and learning disabilities
Proven team leadership and staff management experience in health & social care
Strong knowledge of personcentred practice and complex mental health needs
Confident IT skills, including digital care systems
Able to work under pressure, manage time well, and meet deadlines
Excellent written and verbal communication
Committed to ongoing learning and professional development
Business development mindset with a drive to grow services
Full UK driving licence
NVQ Level 5 in Health & Social Care (or willingness to achieve)
Desirable
Experience working alongside Support Managers and Operations Managers in a similar role
Understanding of health and social care compliance frameworks
Knowledge of stakeholder engagement and relationship management.
For more information about the role please contact, Lindsey Saunders, Email:
About The Organisation
Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.
We recognise that our people are our greatest asset and we're passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
Benefits Of Working For Advance
We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:
Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
Sector specific training is provided as part of induction plus opportunities for professional development
Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
Long service awards payable in 5 year increments
Golden Hello/refer a friend receive up to £500
Cycle to work scheme
Access to our Employee Assistance Programme
Free DBS (Disclosures and Barring Service)
Excellent opportunities to progress your career within Advance
Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
Safeguarding
At Advance, Safeguarding is embedded in our organisational culture it's reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.
As the organisation's Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.
We believe that safeguarding is everyone's responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support or of any member of our team please don't hesitate to get in touch.
Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.