Our Vision: Continue to be the leading UK mobile infrastructure services company. Our Mission: To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart. We are at an exciting time in our company’s development. We've come a long way since we were first formed in 2012. From the rollout of new technologies and managing complex legislation affecting the industry, we are leading the conversation on innovation and developing sharper solutions to serve our customers better. We collaborate as a team to meet the high standards expected of us and demand the best of ourselves through our values. About the role You will drive the operational delivery of governance and performance processes across Demand and Partner Performance. You will direct governance activity, challenge underperformance, and drive accountability across internal and external stakeholders. This role is integral to ensuring consistency, rigour, and traceability in how Cornerstone delivers demand-related services and engages with partners. Key Responsibilities Manage the execution of the Demand & Governance Board including documentation, action tracking, and decision logging. Oversee governance processes relating to programme naming & prioritization. Direct the maintenance of governance logs, trackers, and templates ensuring auditable and up-to-date records. Identify and challenge in challenging process gaps or missed deadlines and escalate to the Demand & Governance Lead where required. Direct stakeholder inputs from functions such as Delivery, Commercial, Procurement, and Legal to ensure timely governance compliance Support the Demand & Governance Lead in running Partner Performance meetings by preparing and delivering governance outputs, tracking actions, and identifying trends. Manage operational follow-up from supplier reviews, ensuring agreed actions are implemented and deadlines met. Identify trend analysis by compiling performance data and identifying repeated risks or delays for governance escalation. Manage the Parallel Demand tracker and ensure updates to milestone statuses, site positions, and customer communications are captured accurately. Lead the documentation of overtake reviews and change control processes, including draft updates for external and internal stakeholders. Lead the Parallel Demand Forum, ensuring alignment across all customers within our tools and systems. Challenge discrepancies in delivery progress and position data and escalate for governance decision. Direct stakeholder inputs across New Business, New product Procurement, Order Management and Delivery to feed governance packs and updates. Manage the production of slides and reporting packs used in executive reviews, governance forums, and supplier meetings. Lead the upkeep of all documentation standards, templates and logs used by the governance function to ensure consistency and traceability Experience Proven experience managing complex processes in a multi-stakeholder or regulated environment Exposure to governance, delivery performance, or compliance-focused roles Experience preparing reports and presenting data Strong written and verbal communication skills, with confidence to challenge constructively Exposure to governance, Delivery Performance or Compliance focused role. Skills Strong organisational and process management skills High proficiency in Microsoft Office (especially Excel, PowerPoint, and Word) Confidence in managing complex documentation and tracking governance decisions Ability to work independently and drive completion of tasks without close supervision What we offer Competitive salary and an excellent bonus structure 30 days holiday Competitive pension scheme Hybrid working Life insurance Cycle to Work Retail Discount Competitive refer a friend scheme Private Healthcare Insurance Our commitment to Equity, Diversity, and Inclusion (EDI) is fundamental to our success. We strive to cultivate an inclusive environment where every employee feels valued, respected, and empowered. By embracing unique perspectives and experiences, we drive innovation and drive our organisation forward, therefore, we recognise the importance of welcoming applications from candidates of all backgrounds. We want to ensure everyone is able to present their best self throughout the recruitment process so if you require any adjustments, please let us know. If this role is of interest to you and you would like to find out more, please do apply with an up to date version of your CV.