Job Description
Technical Support Engineer
* Brecon (Hybrid)
* Up to £35,000
* Full UK driving licence is required
A long-standing IT Services business in Brecon are looking to grow there their technical support team due to increased customer demand and new business wins.
This customer first business is seeking a 'cloud first' Technical Support Engineer (primarily focused on the Microsoft platform). Working alongside a small team you will work together to realise the business potential, providing exceptional service to clients, and contributing to the company's development and brand.
Technical Support Engineer Key Responsibilities:
* Hands-on provisioning, configuring, supporting and maintaining cloud infrastructure and services, with an emphasis on Microsoft 365, Exchange online, SharePoint, Teams, and Intune.
* Deliver IT projects (e.g. email migrations, Intune deployments, firewall installations, email threat protection implementations as well as internet connectivity and VoIP etc).
* Managing email and network security.
* Proactive and reactive monitoring and maintenance of client networks.
* Ensuring security and upgrades are applied to desktops and laptops.
* Providing expert technical support to end-users with varying levels of IT knowledge.
* Responding to technical support requests within agreed SLAs.
* Ensuring IT systems meet industry best practices.
* Managing client expectations and ensuring timely resolution of issues to their satisfaction.
Technical Support Engineer Experience Required:
* Similar experience working in a customer facing IT support environment.
* Excellent communication (verbal and written) and customer service skills.
* Extensive experience delivering IT support via remote and on-site methods.
* Expert knowledge of Microsoft 365 suite (including Exchange Online, SharePoint, OneDrive, Teams, Intune, Azure AD) and their management suites.
* Good knowledge of Windows Server, Active Directory, DHCP, DNS, and administration of Windows files shares.
* Some knowledge or exposure to TCP/IP, WAN, LAN, WiFi, and VPN connectivity/troubleshooting, including VLANs, NAT, and firewalls.
* Understanding of cybersecurity.
A full UK driving licence will be required to apply for this role
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