Manager Franchise Performance – United Kingdom
Birmingham, UK
Job Description
Posted Sunday, June 15, 2025 at 10:00 PM
Manager Franchise Performance – United Kingdom
Region: Stoke on Trent / Birmingham Area.
Hungry for a new career? Join one of the world's most iconic brands as a Manager of Franchise Performance supporting our UK & Ireland team.
The Manager of Franchise Performance (MFP) acts as a liaison between Subway and franchise owners, ensuring brand integrity by leading, coaching, and measuring performance across assigned franchisees/restaurants. Responsibilities include assessing franchisee performance, developing strategic business plans, and guiding franchisees to maximize profitability and growth. The MFP reports to the Head of Franchise Performance in their region.
If you're successful in your application, be prepared to be bold, empowered, accountable, and enjoy a fast-paced, agile work environment.
Responsibilities include but are not limited to:
* Evaluating assigned portfolio for opportunities.
* Conducting periodic business reviews to celebrate achievements and discuss future directives.
* Educating, motivating, and influencing franchisees to improve operations and profitability, including brand initiatives, local marketing, training, P&L review, and goal setting.
* Ensuring brand standards and initiatives are communicated and implemented throughout the portfolio.
* Building strong relationships with franchisees and team members through various communication channels.
Development and Support:
* Providing guidance on equipment and store design for new, relocated, or remodeled stores.
* Assisting with franchisee expansion and transition processes.
* Offering ongoing support and guidance on legal, leasing, and closure issues.
Self-Development:
* Participating in training programs and staying informed on new initiatives to effectively influence franchisees.
Skills & Abilities:
* Managing tough conversations, assertiveness, accountability.
* Strategic thinking and data integration skills.
* Effective communication and social awareness.
* Maintaining composure and empathy.
Desired Characteristics and Skills:
* Independent, disciplined, proactive.
* Experience in fast-paced food retail or QSR, franchising, project management, and change management.
Additional Requirements:
* Bachelor's degree in Business, Communications, Hospitality, or related field preferred.
* Experience in area or portfolio management with P&L understanding.
* Strong business acumen, market awareness, and a valid driver's license with dependable transportation.
Benefits:
* Competitive bonus
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