Working Pattern: Hybrid - 1 day per week in London office
Salary: £40,000 + performance based bonus + excellent benefits
Start Date: ASAP
Sector: SME | Insurance | Regulated Environment | FinServ
Company Overview
We’re excited to be exclusively partnering with a business that passionately cares about their customers and their employees, who are going through an exciting period of growth and investment.
Applicants with experience in a scaling SME business with end-to-end IT support would be ideal, or you may be someone who has worked in a standalone IT role looking for a new challenge.
You will also have experience in bespoke web application and website support, including configuring, managing, testing content, debugging sites, etc.
Role Overview
This is a key role within a small but growing IT team in a fast-paced SME setting, and you will be supporting a busy environment (both remotely and on-site), working on a wide range of IT support.
Key Responsibilities
* Bespoke web application and website support (configuring, managing, testing apps, setting up SharePoint sites, debugging websites, testing content, etc.)
* Supporting stakeholders across the business including C-suite with confident and clear communication skills
* 1st and 2nd line - M365, Azure, SharePoint configuration, hardware, desktop support
* Liaising with MSPs to manage 3rd line escalations (bespoke CRM and applications, B2C platform, multiple third party systems)
* Monitoring tickets and replicating bugs, producing clear bug reports
* Supporting with system and data security within an SME setting, including running vulnerability scans and coordinating penetration testing
* System administration and process improvement (ITIL)
* UAT and UAT support
* Manage IT assets including equipment, licensing, subscriptions, and domains
* Project support and coordination of technology changes
* Supporting an overseas call-centre function
* Contribute to project delivery within a lean, fast-moving environment with high IT demands
Requirements
* End-to-end IT support in an SME setting or as a standalone role, dealing with a broad range of IT support
* Bespoke web application and website configuration, management, testing, debugging, etc.
* M365, Azure, SharePoint, experience supporting CRMs and bespoke applications
* Confident communication skills and the ability to support stakeholders across the business, including C-suite
* Cybersecurity awareness and experience managing security-related activity
* The ability to work both remotely and in the London office, in a high-demand and fast-paced role
* Must have the right to work in the UK — no sponsorship available
* Experience working in insurance or a regulated environment would be preferable
* ITIL certification or other relevant professional qualifications
* Experience managing third-party suppliers
* 25 days annual leave, increasing with service
* Nomad policy - work abroad for up to 4 weeks per year
* Annual travel insurance
* Life cover (4× salary) and income protection
* 4% matched pension + salary sacrifice option
* Enhanced family leave
* Regular team socials plus birthday and Christmas gifts
* Family & friends discount on products
Apply Now
If you're a passionate and experienced IT Analyst with a wide range of skills, from bespoke websites to web apps to desktop and beyond, and you enjoy working in fast-paced collaborative environments, then apply now!
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