Overview
Administrator - Spares Department
Location: Plymouth
Are you an organised and customer-focused individual with strong attention to detail? We're looking for an Administrator to join our client's busy Spares Department, providing excellent customer service and ensuring smooth day-to-day operations.
Key Responsibilities
* Handle customer enquiries via phone and email, identifying the correct parts using the company website and ERP system, and providing accurate information on part numbers, prices, and availability.
* Process UK and Export orders, issuing order acknowledgements promptly.
* Manage customer return requests, raising returns authorisation notes and ensuring accurate records.
* Raise manual credit notes and invoices as required.
* Prepare export documentation, including commercial invoices and certificates of origin.
* Produce and issue regular reports to customers (e.g. backlog and shipment updates).
* Carry out general administrative duties, including filing, archiving, and supporting other office functions as needed.
* Adhere to all Company Policies and Procedures, including those relating to Quality, Environmental Health and Safety.
* Maintain compliance with EHS directives, PPE requirements, accident reporting, and site safety rules.
About You
* Previous experience in administration, order processing, or customer service within a manufacturing, engineering, or logistics environment.
* Confident using ERP systems and Microsoft Office applications.
* Excellent communication and organisational skills.
* High attention to detail and accuracy when handling data and documentation.
* A proactive, team-oriented approach with the ability to work independently when required.
Why Apply?
This is an excellent opportunity to join a professional and supportive team in a key operational role. You'll play an important part in maintaining customer satisfaction and supporting the smooth running of the spares department.
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