Field Service Engineer
Field Service Engineer at Ing.-Büro per|con|pro Training and consulting for the project propelled economy – a full-time permanent role based from our Stirling Depot covering the North West of Scotland.
Location: Stirling Depot, North West of Scotland
Contract: Full-time, permanent
We are looking for a Field Service Engineer to deliver first class service to internal and external customers, and actively seek revenue opportunities with customers, Customer Support Representatives, and your Line Manager.
Responsibilities
* Service and repair Volvo construction equipment or miscellaneous equipment.
* Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer.
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions.
* Work in line with quotations and time guides, highlighting to management where additional work may be required.
* Ensure software updates are installed as new versions are released.
* Complete tablet inputs, electronic reports and timesheets in real time providing comprehensive details of the work undertaken.
* Order parts for your work as necessary and return parts in a clean condition and at the time of job completion.
* Be able to work overtime as and when required and to honour reasonable call out requests.
* Attend any relevant product or systems training courses.
Requirements
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G).
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics.
* Advanced diagnostic and troubleshooting skills and comprehensive understanding of hydraulics, electrics and EATS.
* Ability to communicate efficiently with colleagues, management and customers.
* Work with a cost conscious mindset to ensure maximum profitability.
* Ability to problem solve and demonstrate high level of diagnostic skills.
* Confident using computer systems and Outlook.
* High levels of attention to detail.
* Conscientious in all aspects of the job.
* Highly responsible, reliable, honest and trustworthy.
* Ability to understand technical literature/systems.
Desirable
* Experience of welding and fabrication.
Benefits
* Competitive salary.
* Health Cash Plan – claim money back on prescriptions, glasses, dentist appointments, physiotherapy and more; basic plan covered with option to upgrade.
* Free physiotherapy access – speak to a physio by phone or video.
* 24/7 GP service – private GP access anytime.
* Enhanced sick pay and extra support when unwell.
* Family leave – enhanced maternity, paternity and adoption leave.
* IVF support – paid time off for treatment and appointments.
* Retirement support – enjoy bonuses and phasedown days when it’s time to retire.
* Pension – we match your contributions up to 5%.
* Car leasing and salary sacrifice schemes.
* Cycle to Work – save on a new bike and accessories.
* Discounts on groceries, holidays, shopping and more.
* Refer-a-friend bonus, long service awards, paid volunteering day, Christmas shutdown, Employee Council, Social Committee and Caring, Daring, Sharing awards.
EEO Statement
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, protected veteran status, or disability status.
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