This is a unique an opportunity to join this super group of people and share in our success. We merged in January 2025 and are the market leader in each of the sectors we serve, via our Commercial, Domestic, Residential and Service divisions. And we want to grow. With growth comes more opportunity to invest in products, infrastructure and most importantly in you. Let’s begin by setting out our ambition. We want to extend our position as market leader across our sectors and build a great place for everyone to work. We’ll achieve this by continuing to be entrepreneurial, that’s the mindset which got our brands to where they are today, customer-focused, competitive and best-in-class operationally. JOB TITLE: Service Administrator EMPLOYING ENTITY: AGM EMPLOYMENT BASIS: Permanent LOCATION: Wigan HOURS OF WORK: 42.5 per week REPORTS TO: TBD PURPOSE OF ROLE: In your role as Service Administrator, you will provide administrative assistance to ensure the smooth running of the Service Office. RESPONSIBILITIES: * Answering the Service Office phone * Scheduling and making appointments for maintenance jobs * Handing all customer enquiries in a polite manner, providing good customer service at all times and forging good relationships with our clients and other departments * Raising callouts * Preparing Service quotations * Submitting permits * Providing relevant paperwork to customers; RAMS, visit reports etc. * Providing 24/7 cover Duty Manager call out rota if required * Assisting with day to day Service Office tasks KNOWLEDGE AND SKILLS: * Organised and self-motivated * Ability to keep calm in high activity environment * Excellent communications skills with ability to quickly build rapport with engineers and customers. * Competent Microsoft Office user * Ability to communicate professionally both verbally and written * Attention to detail * Customer focused * A pleasant and friendly “can do” attitude * Good telephone manner