DerbyshireDales Primary Care Network Ltd (DDPCN Ltd) is seeking a proactive and compassionate Assistant Care Coordinator to join our team. This role will support the delivery of person-centred care by working alongside our existing Care Coordinators to identify and address the non-clinical needs of patients with complex health and social circumstances. The post-holder will provide operational and administrative support to the Care Coordination function, including the coordination of our Home Visiting Team and the Home from Hospital / Transfer & Settle Service, ensuring smooth, timely, and joined-up care for patients across the PCN. The Assistant Care Coordinator will also provide cover during periods of absence within the Care Coordinator team, ensuring consistency of service delivery across practices.
Please note this position will require Saturday and Sunday working between 0800 and 1800 hours each week as part of the 5 day rota. Job share can be considered to maximise opportunities to meet this weekend working provision.
Main duties of the job
Administrative and Team Support
* Provide general administrative support to the Care Coordination team including appointment scheduling, call handling, correspondence, and documentation.
* Attend and contribute to MDT (multi-disciplinary team) meetings, taking notes and following up on assigned actions.
* Provide cover and continuity during periods of Care Coordinator leave or absence.
* Contribute to internal audits, evaluations, and service reviews to support continuous improvement.
General Care Coordination Support
* Assist Care Coordinators in identifying and supporting patients who would benefit from personalised care planning, including those with long-term conditions, frailty, or frequent hospital admissions.
* Support patients in understanding and navigating local health and social care services, promoting self-management and independence.
* Maintain up-to-date and accurate records in clinical systems, ensuring compliance with GDPR and local governance.
Home Visiting Team Coordination
* Manage daily referrals and scheduling for the PCN Home Visiting Team, ensuring efficient allocation of visits.
* Liaise with GP practices, community services, and visiting clinicians to prioritise and coordinate patient visits.
* Track visit outcomes and ensure follow-up actions are communicated and documented.
Home from Hospital / Transfer & Settle Service
* Coordinate referrals from acute and community hospitals into the Home from Hospital or Transfer & Settle pathway.
About us
DDPCN supports the 11 GP Practices situated across the Derbyshire Dales.
The GP Practices are geographically located from Ashbourne in the south Dales up to and including Castleton and Hope in the north Dales.
The main office is at Scholes Mill, Tansley near Matlock which has plenty of free on site parking.
The successful applicant will be joining a friendly and supportive team that has excellent working relationships with all our stakeholders and other community healthcare providers that we work in partnership with every day.
Job description
Job responsibilities
This is a part-time role (0.5 FTE) with flexibility around working hours. Some travel across the Derbyshire Dales area may be required. The role may occasionally involve attending meetings at partner sites. Full training and supervision will be provided. This post may be combined with a 0.5 FTE Finance and Administration Assistant post for a full-time opportunity.
Person Specification
Qualifications
Essential
* GCSE Grade A to C in English and Maths
* Experience in health or social care roles
* Excellent communication and interpersonal skills
* Ability to work as part of a multidisciplinary team
* Organised and able to prioritise workload
* Ability to work with confidential information and maintain records accurately
* Proficient in Microsoft Office and digital systems
Desirable
* Good understanding of primary care and community health services
* Basic understanding of care coordination or personalised care
* Experience working with vulnerable patient groups
* Knowledge of Home Visiting or discharge planning services
* Understanding of social prescribing and PCN services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Derbyshire Dales Primary Care Network
Address
Darley Dale Medical Centre
Dale Road South
Darley Dale
Matlock
Derbyshire
DE4 2EU
Employer's website
https://ddpcn.co.uk/ (Opens in a new tab)
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