Sales Manager
Hours per week: 37.5 hours per week.
Shift pattern: 5 days per week across Monday to Sunday, between 8:00 and 20:00, but you’ll be working largely core hours.
Location: Norwich-Hybrid.
Start Date: 6th July 2026.
Salary: Up to £45,000 per annum, plus up to £333 monthly bonus.
Pre‑employment screening, including basic DBS checks and two years of referencing, will be required before the start date. Screening must be completed prior to the start date, which may result in the start date being adjusted.
* 248 hours holiday per year, including bank holidays
* Private Medical Insurance – Individual Cover
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
* 24/7 employee assistance programme with an easily accessible app
* Family and friends’ discounts on our services & products
* Pension Scheme, up to 3% Company matched
* Free on‑site parking
About You
We are looking for an experienced and motivated Sales Manager to lead and develop our Careline365 sales team. The role is responsible for driving sales performance, shaping strategy and supporting the delivery of an outstanding customer experience. You will be accountable for setting direction, coaching your team and ensuring targets are met through effective planning and execution.
You will work closely with colleagues across the business, using data, insight and market understanding to identify opportunities for growth and continuous improvement.
This is a great opportunity for someone who thrives in a fast‑paced, target‑driven environment and is passionate about developing people and delivering results.
* Confident and clear communication style
* Ability to manage workload and prioritise effectively
* Compassionate and supportive approach to leadership
* Strong eye for detail, evaluating performance and identifying improvements
* Motivated, resilient mindset focused on achieving high standards
* Calm and patient approach when supporting and developing your team
* Proactive attitude and willingness to drive positive change
Role
As Sales Manager, you will lead both performance and strategy. Responsibilities include:
* Developing and implementing sales strategies to drive growth and meet or exceed targets
* Leading, coaching and motivating the sales team to maximise performance and engagement
* Setting clear objectives, conducting performance reviews and supporting ongoing development
* Designing and delivering training to improve product knowledge and sales capability
* Analyzing market trends, customer needs and competitor activity to inform strategy and forecasting
* Producing and presenting regular performance reports to senior management
* Identifying and implementing process improvements to increase efficiency and effectiveness
* Working closely with marketing and other departments to align sales activity with wider business objectives
* Driving customer acquisition while maintaining and developing existing relationships
* Supporting recruitment and growth of a high‑performing sales team
Qualifications
* Experience within sales, ideally in a call centre or contact centre environment
* Experience in a leadership, management or supervisory role
* Strong communication skills and ability to engage effectively with stakeholders
* Confidence working with data to monitor performance and identify opportunities
* Ability to work both independently and collaboratively
Desirable
* Experience managing teams within a contact centre or D2C sales environment
* Experience using sales platforms such as Salesforce or HubSpot
* Strong Excel or data analysis skills
Additional Information
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example, due to disability, please contact the careers Team on 01425 626337.
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