An exciting opportunity has arisen for an experienced Productivity Manager to lead the transformation of labour planning across a multi-site retail estate. This is a hands-on role focused on embedding a modern, demand-led workforce management approach, shifting from traditional cost-based planning to a workload-driven model aligned with customer and operational needs.
Please make sure you read the following details carefully before making any applications.
Working cross-functionally with Operations, Finance, HR, and Data teams, you will take ownership of labour modelling, workforce planning standards, and productivity improvement. Initially, the focus will be on implementing a new labour model, followed by driving continuous optimisation and performance improvements.
Key Responsibilities
Labour Model Ownership & Development
* Own, develop, and continuously refine the labour model
* Translate operational activity into accurate labour requirements
* Maintain labour assumptions, drivers, and planning rules
* Deliver scenario modelling to support trading and investment decisions
Workforce Planning & Productivity
* Embed a consistent labour planning approach across all locations
* Define labour standards and productivity benchmarks
* Identify efficiency opportunities while maintaining customer experience
* Analyse planned vs actual performance, including payroll data, to generate actionable insights
Operational Engagement & Implementation
* Partner closely with Operations to embed new planning principles
* Support site teams in optimising labour deployment
* Provide clear guidance on rota planning and labour management
* Act as a bridge between central strategy and on-the-ground execution
Data, Insight & Performance Management
* Develop reporting tools and insights to support decision-making
* Monitor key labour metrics and performance indicators
* Collaborate with Data/BI teams to enhance data quality and visibility
* Establish a single, reliable view of labour performance
Continuous Improvement & Change
* Drive ongoing enhancements to labour planning processes and tools
* Simplify and standardise ways of working where possible
* Support the development of workforce planning capability
* Contribute to wider operational excellence initiatives
Cross-Functional Collaboration
* Partner with Finance to align labour hours with payroll costs
* Work with HR on labour structures, contracts, and compliance
* Collaborate with Technology teams to optimise workforce systems
* Engage stakeholders across all levels to drive adoption and alignment
Candidate Profile
Experience & Skills
* Proven experience in workforce management, labour optimisation, or productivity roles within a multi-site environment (retail or hospitality preferred)
* Strong understanding of labour planning, scheduling, and productivity drivers
* Advanced analytical capability, with experience using Excel or similar tools to build and refine models
* Comfortable working in evolving environments with developing processes and systems
Core Capabilities
* Strong problem-solving skills with the ability to translate complex data into practical actions
* Confident stakeholder management and influencing skills across multiple functions
* Adaptable and resilient, with the ability to drive change in a fast-paced environment
Mindset
* Hands-on, pragmatic, and delivery-focused
* Naturally curious with a continuous improvement mindset
* Passionate about improving operational performance and efficiency
Package & Benefits
* Competitive salary
* Pension scheme
* Long service awards
* Employee discount
* Cycle to work scheme
Working Hours
Monday to Friday, 08:45am 5:30pm
REMOTE BASED ROLE
If you are interested or have the relevant experience and are currently looking for a new challenge then please submit an up to date CV by clicking the apply button. xcswzye
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