Job Description
We are looking for an experienced performance leader who can translate complex sustainability performance data into clear, decision‑ready insight. Through strong oversight, assurance and leadership, the role enables operational teams and senior leaders to take informed action, protect margin, manage risk and continuously improve sustainability outcomes.
Key Responsibilities
1. Line manage and support the Product Performance Manager team, setting clear objectives, priorities and expectations.
2. Lead and oversee performance management of sustainability services and products across the contract portfolio.
3. Hold direct responsibility for end-to-end performance management of the largest sustainability contract, acting as senior performance lead and escalation point.
4. Provide oversight and assurance of sustainability performance across all other contracts, identifying trends, underperformance and emerging risks.
5. Identify performance risks, delivery issues and data gaps early, ensuring timely escalation and effective management.
6. Coordinate and manage programme-level sustainability activity where Programme Manager roles are not in place.
7. Set and maintain standardised sustainability performance frameworks, templates, processes and reporting expectations.
8. Ensure sustainability performance data is accurate, timely, validated and auditable, working with operational and data teams as required.
Professional and Personal Competencies/Qualifications
9. Experience managing sustainability services, performance management or service-led delivery in complex operational environments.
10. Proven experience of leading and developing teams, including setting priorities and managing performance.
11. Strong experience working with KPI frameworks, reporting cycles and performance management processes.
12. High data literacy with strong attention to detail and ability to assure data accuracy and integrity.
13. Ability to translate performance data into clear, practical insight for non-technical audiences.
14. Confidence working with a wide range of stakeholders across operations, functions and senior leadership.
15. Holds a full UK driving licence and is willing to travel to client sites as required. Eligible for company car or car allowance.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.