Job Description
Due to continued growth, our Lutterworth site is now recruiting for a Customer Service Supervisor to join their friendly team on a full-time, permanent basis.
Salary: Up to £33,000 per annum, dependent on experience.
Working hours: Monday-Friday, 8am-4pm.
As a Customer Service Supervisor, you will support the Customer Services Manager, developing and supervising a team to ensure an outstanding service offering in a fast-paced environment and providing a professional and dedicated facility for all customer/client needs.
Job responsibilities of Customer Service Supervisor:
* Supervise daily activities of allocated admin team members, ensuring adherence to departmental processes and procedures.
* Ensure team members are adequately trained, monitor performance, and provide coaching or development as needed.
* Conduct annual PDPs with team members to set objectives, in collaboration with Line Manager or HR.
* Hold monthly 1-2-1 meetings to track PDP objectives.
* Manage shift coverage, resourcing, and holiday planning.
* Follow HR processes such as RTWs and escalate issues when necessary.
* Act as liaison between management and clients/customers, supporting issue resolution and deputising for the CSM as required.
* Participate in continuous improvement initiatives across functions.
* Support ad-hoc projects for the business and clients/customers.
* Generate and analyse weekly/monthly KPI reports.
* Maintain data integrity by analysing system data and rectifying anomalies.
Qualifications
* Experience supervising a team to deliver excellent customer support services.
* Ability to manage conflicts and develop successful relationships.
* Effective prioritisation skills to meet deadlines.
* Structured problem-solving abilities.
Additional Information
We are committed to inclusivity and employee development. Our learning programmes are available to help you grow within logistics and foster a positive team culture.
Our benefits include:
* Annual Leave: 28 days including bank holidays.
* Pension scheme: 4% employee and 4% employer contributions.
* Life Assurance: 2x your annual salary.
* Wellness: Employee Assistance Programme offering 24/7 confidential support.
* Eye Care Vouchers: Discounts on eye tests and glasses.
* Reward & Recognition: Employee awards and recognition programs.
* Discounts: Access to over 50 retailer discounts via our benefit platform.
If you meet the requirements and are seeking your next career opportunity, please apply now and join our #WinningTeam!
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