Company description:
Were the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year.
Its a story were proud of but it doesnt end there.Were transforming our business and embracing the future.
We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.
Job description:
Why should you work for ABP?
Have the chance to make a difference in a business critical to UK trade.
Work within an exciting, innovative, growing business.
You can thrive in an inclusive environment where every individual can be themselves and feel respected
Receive a competitive salary and benefits package
Get support for training, personal development, and further education
Benefit from support and engagement through dedicated management and leadership
We are seeking aTechnology Support Analystto join our IT team, providing customer-focused support across our 21 port locations. Youll be supporting both local operations and executive teams.
Note: This position is offered as a 9-month fixed-term contract.
Hours: Monday to Friday, 37 hours/week (typically 9:0017:00, with some flexibility)
What Youll Be Doing
Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation.
Provide technical guidance and mentoring to Service Desk colleagues.
Troubleshoot and document technical issues, escalating when necessary.
Monitor system alerts and perform daily checks to ensure operational continuity.
Communicate effectively with colleagues, suppliers, and customers.
Contribute to service improvements and uphold digital safety and security.
As the face of our IT team, you will provide customer service and provide support to end users and guide them through the full lifecycle of their IT requests.
What Were Looking For
Proven experience in IT support or a strong customer service background with technical aptitude.
Excellent communication and problem-solving skills.
Comfortable using tools like: Active Directory
Azure Virtual Desktop
Office 365
Windows Autopilot
Microsoft Teams
iOS and Android devices
A proactive, team-oriented mindset with a passion for delivering high-quality service.
Travel Requirements:
While this role is primarily based in Ipswich, a small amount of travel may be required to other UK ports depending on business needs.
We offer a competitive salary, contributory pension from day one (Starting at 3% employee contribution with 5% company match), private healthcare, access to our Employee Assistance Program, wide range of discounts and cash back with high street and online retailers. We offer an inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills.
We offer:
We offer a competitive salary, contributory pension from day one (Starting at 3% employee contribution with 5% company match), private healthcare, access to our Employee Assistance Program, wide range of discounts and cash back with high street and online retailers. We offer an inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills.
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