Field Services Delivery Manager – West Midlands (Field-Based)
Salary: £45,992.14 + Quarterly Bonus
Hours: 40 hours per week + on-call rota
An established national energy services organisation is seeking an experienced Field Services Delivery Manager to lead a high-performing engineering team across the West Midlands.
This is a senior, field-based leadership role with real operational impact. You will be responsible for driving performance, safety, quality and customer satisfaction across a team of around 15 field engineers, ensuring delivery against key contractual KPIs and service level agreements.
This is an ideal opportunity for a technically strong leader who enjoys being visible in the field, coaching engineers side-by-side, and playing a hands-on role in operational delivery.
Responsibilities
* Lead and manage a team of field engineers, ensuring consistent delivery of installation and service targets
* Spend the majority of your time in the field providing coaching, performance management and technical support
* Drive improvements in productivity, quality, safety and customer satisfaction
* Ensure full compliance with health, safety and environmental standards
* Monitor engineer performance using audits, KPIs and compliance data
* Support onboarding, training and ongoing development of new and existing engineers
* Manage timesheets, attendance and performance reviews
* Support investigation of incidents and customer complaints
* Work closely with internal teams including Compliance, HR and Performance Managers
* Participate in on-call and, in exceptional circumstances, support field delivery directly
What We’re Looking For
We’re looking to speak with candidates who bring:
* Proven experience in a supervisory or field management role
* Strong coaching and leadership capability
* A background in utilities or smart metering
* Dual Fuel Meter Engineer qualification
* Excellent knowledge of health & safety and operational compliance
* Strong communication and stakeholder management skills
* A hands-on, field-focused leadership style
* Full UK driving licence
What’s On Offer
This role offers a strong package and long-term career opportunity, including:
* Salary of £45,992.14
* Quarterly performance bonus
* 25 days holiday plus bank holidays (rising to 30 with service)
* 4% employer pension (increasing to 5%)
* Life assurance (4x salary)
* Employee Participation Plan
* Enhanced sick pay and family leave
* Cycle to work scheme
* Employee Assistance Programme and digital GP access
* Healthcare cashback scheme
* Structured learning & development and management training
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